Application Support Engineer

About the role

The Exchange Support team at Crypto is tasked with maintaining a global system for cryptocurrency trading, ensuring it operates smoothly 24/7. This role involves providing L2/L3 support to business users and taking full ownership of the production environment across various key business lines.

Success in this position requires strong technical skills, particularly in UNIX, SQL, and scripting, as well as experience with FIX protocol and APIs. The engineer will work on incident management, process management, and continuous improvement initiatives, contributing to the overall stability and performance of the trading systems.

The salary for this position ranges from $75,000 to $125,000, reflecting the technical expertise required.

Skills that matter here

• UNIX: This role requires experience with UNIX commands for debugging.
• SQL: SQL skills are essential for managing database-related tasks.
• Bash: Bash scripting is needed for automating tasks and processes.
• Python: Python scripting is part of the technical requirements for this position.
• FIX protocol: Experience with FIX protocol is crucial for supporting trading systems.
• Cloud Technology: Familiarity with cloud technologies is important for the role.

Who this role suits

• Candidates should have a background in production support, ideally within the banking or financial services sector.
• The ideal person is service-oriented and possesses strong incident handling and troubleshooting skills.
• They should work well under pressure, manage multiple priorities, and be detail-oriented.
• A self-starter attitude is essential, along with the ability to quickly learn new concepts and technologies.

From the employer

Responsibilities:

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
• Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incidents in a timely manner.
• Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continues to meet ITIL best practice standards, SLA and Client expectations.
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous Improvement: Identify areas of improvements, implement process optimization, automation of manual tasks and improve the service level the team provides to the end users.

Required Skills:

• 2+ years of production support experience preferably within the Banking or Financial Service industry.
• Technical Skills: Experience with UNIX commands in debugging, SQLs and Bash/Python scripting.
• Previous experience on supporting FIX protocol and APIs is a must.
• Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
• Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
• Service-oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
• Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in a clear and concise manner.
• Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
• Must be able to work under high pressure, handle multiple priorities, result-driven with attention to details and deliver to demanding deadlines.
• Self-starter and able to quickly pick up new concepts, business areas and technologies.
• Open to shift work and weekend support.

Conditions:

• Full-time position.
• Hybrid workplace in Bangalore.