Client Manager at French Residency Agency
Role in brief
French Residency Agency is hiring a remote Client Manager to guide international clients through French residency applications. This role involves direct client consultation, managing communications in Russian and English, and maintaining high service standards. It suits individuals with experience in premium client services and strong multilingual communication skills.
About the role
This role focuses on supporting premium clients through the French residency application process. The Client Manager will be responsible for consulting clients, managing correspondence in both Russian and English via chat, and ensuring timely responses to all inquiries. A key aspect of the work involves guiding clients through every stage of their interaction with the agency, from initial contact to the completion of their residency application.
The position requires maintaining high service standards for VIP clients, reflecting the agency's commitment to quality. This involves clear communication and a client-oriented approach throughout the entire process. The work is fully remote, offering flexibility while requiring availability during standard working hours from Monday to Friday.
Success in this role means effectively managing client expectations and delivering consistent, high-quality support. The ideal candidate will be adept at multitasking and resilient under pressure, ensuring that all client needs are met efficiently. This contributes directly to the agency's reputation for excellent service in a specialized field.
The stable salary for this full-time remote position is 40,000 to 50,000 RUB per month, with potential for additional earnings through a bonus system.
Skills that matter here
- English: Fluent English (Upper-Intermediate or higher) is essential for communicating with international clients.
- Russian: Proficiency in Russian is required for communication with a significant portion of the client base.
- client-oriented: A client-oriented approach is critical for maintaining high service standards with premium and VIP clients.
- multitasking ability: Multitasking is necessary to manage multiple client inquiries and guide them through various application stages simultaneously.
- Stress resilience: Stress resilience helps in handling client demands and ensuring timely responses under pressure.
Who this role suits
- Someone with a background in premium client services who understands the nuances of high-touch client interactions.
- A person who is highly organized and capable of managing multiple client cases and communications simultaneously.
- An individual who thrives in a remote work environment and can maintain consistent availability during specified working hours.
- Someone who is naturally communicative, polite, and dedicated to providing excellent service.
From the employer
- Consult clients on French residency applications
- Manage correspondence in chats (work number/CRM) in Russian and English
- Respond to inquiries within 30 minutes
- Guide clients through all stages of agency interaction
- Maintain high service standards for VIP clients
- Fluent in English (Upper-Intermediate level or higher)
- Experience with clients, preferably in premium services
- Proficient in Russian and English communication
- Stress resilience and multitasking ability
- Communicative, polite, client-oriented
- Self-employed status required
- Available during working hours: Mon-Fri, 9:00-18:00
- Fully remote work from anywhere
- Stable salary of 40,000 – 50,000 RUB/month
- Potential for additional earnings with bonus system
- Work with interesting tasks and international clients
- Contract as self-employed
Questions about this role
What is the remote work policy for this role?
This is a fully remote position, allowing you to work from anywhere globally.
What are the required language skills?
Candidates must be fluent in both Russian and English, with English at an Upper-Intermediate level or higher.
How do I apply for this position?
The job posting does not specify an application method, but typically you would apply through the company's website or a linked job platform.