Client Support Lead I

Zinnia · website
Remote $100k–$205k lead 2 months ago full-time quality 8.6/10
Apply now →
SQLclient/servernetwork environmentsMicrosoft ExcelMicrosoft Word
  • Take ownership of clients issues and coordinate with internal stakeholders for timely resolutions.
  • Mentor teammates to ensure constant improvement.
  • Develop best practices, standards, and policies for the team.
  • Drive resolution of production issues.
  • Assist in research and investigation of escalated production issues.
  • Track incidents through completion while providing regular updates.
  • Document business impact and resolution steps.
  • Bachelor's degree in Computer Information Systems, Business Administration, or related field; or equivalent work experience.
  • Expert knowledge of SQL, client/server, and network environments.
  • Advanced Microsoft PC software experience.
  • Excellent communication skills.
  • Proven ability to lead and mentor teammates.
  • 7-10 years work experience in systems or quantitative analysis.
  • Expert level Annuity and Life Insurance industry-related knowledge.
  • Excellent career progression and competitive compensation.
  • Health/dental insurance, parental leave, 401(k), incentive/bonus opportunity.
  • Tuition reimbursement.
  • Collaboration with smart, creative professionals.
  • Equal Opportunity employer committed to a diverse workforce.
Apply now →

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