Customer Operations Analyst (Mexico/India - 6 month FTC)

Remote $68k–$112k junior 2 months ago full-time quality 7.6/10

Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
Investigate customer issues, identify root causes, and resolve problems.
Meet performance KPIs including CSAT, QA scores, and productivity targets.
Accurately document customer interactions and case details.
Collaborate with internal teams to resolve escalations and operational issues.
Identify recurring customer issues and share insights to improve support workflows.

1+ years of experience in Customer Support, Customer Success, or Operations roles.
Experience in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology preferred.
Strong written communication skills.
Highly organized and detail-oriented.
Comfortable learning new tools and systems quickly.

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