Customer Operations Analyst (Mexico/India - 6 month FTC)

About the role

In this role, you will be responsible for providing high-quality support to MoonPay's customers and partners through various channels. You will investigate and resolve customer issues while ensuring that performance metrics are met.

The position is remote and offers a 6-month fixed-term contract with the possibility of transitioning to a permanent role. Success in this position involves effectively collaborating with internal teams and documenting customer interactions accurately.

The salary range for this role is between $68,000 and $112,000.

Who this role suits

• You have experience in customer support or operations, ideally in the FinTech or crypto sectors.
• You are detail-oriented and organized, capable of managing multiple tasks effectively.
• You possess strong written communication skills and can learn new tools quickly.
• You thrive in fast-paced environments and enjoy problem-solving.

From the employer

• Provide timely, high-quality support to MoonPay customers and partners across multiple channels.
• Investigate customer issues, identify root causes, and resolve problems.
• Meet performance KPIs including CSAT, QA scores, and productivity targets.
• Accurately document customer interactions and case details.
• Collaborate with internal teams to resolve escalations and operational issues.
• Identify recurring customer issues and share insights to improve support workflows.

• 1+ years of experience in Customer Support, Customer Success, or Operations roles.
• Experience in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology preferred.
• Strong written communication skills.
• Highly organized and detail-oriented.
• Comfortable learning new tools and systems quickly.

• Remote work pattern.
• 6-month fixed-term contract with potential for permanent role.
• Salary range: $68K-$112K.