Customer Service Representative - (German & English)

Remote $104k–$205k English ANY 1 month ago full-time quality 7.4/10

Handle high amounts of live chat and incoming emails
Identify and evaluate customers' needs to deliver satisfaction
Provide accurate, valid and comprehensive information
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong ability in using IT for professional use and can handle somewhat technical queries from customers
Exceptional written communication skill and a good listener
Ability to multi-task, prioritise, and control time effectively
Knowledge of the cryptocurrency/blockchain field is a big plus
Multi-lingual capability is a big plus
Fluent in English and German
Willing to work weekends and irregular hours which will include night shifts

Shape the future with the world’s leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique, fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

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