Role in brief
Binance seeks a Customer Service Representative in Buenos Aires, Argentina, to assist users of its cryptocurrency exchange. This role involves managing live chats and emails in Portuguese and English, resolving customer issues, and documenting requests. Candidates with at least one year of customer service experience, or outstanding new graduates, who are fluent in Portuguese and advanced in English, should apply.
About the role
This role focuses on direct customer interaction, handling live chats and emails to provide support for Binance's cryptocurrency exchange. Responsibilities include delivering accurate information, adhering to communication protocols, and documenting customer requests. The position requires managing complaints and ensuring timely resolutions, with a commitment to exceeding customer expectations.
The successful candidate will join a global organization that emphasizes a user-centric approach and a flat organizational structure. This environment offers the chance to work on fast-paced projects with significant autonomy. Collaboration with a diverse team is expected, contributing to an inclusive financial ecosystem.
Success in this position means effectively resolving customer issues, maintaining high standards of service, and contributing to the overall user experience. The role requires a proactive and meticulous individual with strong communication skills, capable of working under pressure and adapting to varied work shifts, including weekends and nights.
The annual salary for this position ranges from $135,000 to $225,000 USD.
Who this role suits
- A person with a strong sense of responsibility and a team-oriented mindset.
- Someone who is proactive, meticulous, and maintains a high level of honesty.
- An individual who thrives under pressure and possesses strong communication abilities.
- A candidate passionate about customer service and open to working irregular hours, including night shifts and weekends.
From the employer
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- College degree or above
- Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
- Outstanding new graduates are also welcomed to apply
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- Willing to work weekends and irregular hours which will include night shifts
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote work policy for this role?
This position is a remote work-from-home arrangement, though the specific setup may vary based on the business team's needs.
What level of experience is required?
Candidates should have a minimum of one year of experience in customer service, preferably within the finance or e-commerce industries. Outstanding new graduates are also encouraged to apply.
What languages are required for this role?
Fluency in Portuguese and advanced English are required to effectively perform the job duties and coordinate with partners.