Role in brief
Binance is looking for a Customer Service Representative fluent in Portuguese and English to support users of the largest cryptocurrency exchange. Candidates with customer service experience, especially in finance or e-commerce, should apply.
About the role
As a Customer Service Representative at Binance, you will provide support to customers through live chat and emails, ensuring they receive accurate and comprehensive information. Your role is essential in maintaining high standards of customer service while managing complaints and following up on resolutions.
You will work in a remote, full-time capacity and be part of a global team that values collaboration and innovation. Success in this position involves not only meeting customer expectations but also contributing to a user-centric environment that promotes financial access through blockchain technology.
The salary for this role ranges from $135,000 to $225,000, reflecting the competitive nature of the industry.
Who this role suits
- Someone with a college degree or equivalent experience.
- A proactive individual who thrives under pressure and has strong communication skills.
- A team player with a passion for customer service and the cryptocurrency industry.
- An adaptable person willing to work flexible hours, including weekends and night shifts.
From the employer
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
- College degree or above
- Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
- Outstanding new graduates are also welcomed to apply
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- Willing to work weekends and irregular hours which will include night shifts
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote policy?
The position is remote, but the work-from-home arrangement may vary depending on the team's needs.
What are the required languages for this role?
Fluency in Portuguese and advanced English is required.
How can I apply for this position?
You can apply through the Binance website.