Customer Success Associate

What You’ll Do

• Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
• Help customers navigate the application process, resolve blockers, and better understand our products
• Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
• Explain complex financial concepts in a clear, simple, customer-friendly way
• Provide troubleshooting support across a range of customer and platform issues
• Conduct video notary sessions with professionalism, attention to detail, and care
• Complete compliance-related steps accurately and consistently
• Identify trends and share ideas that improve the customer experience and support team effectiveness
• Participate in training and licensing programs that expand your skill set
• Contribute to a high-performing, team-oriented environment where reliability and strong execution matter

What We Look For

• 1+ year of experience in a customer-facing role
• Strong verbal and written communication skills
• Ability to explain complex information clearly and build trust with customers
• Comfort working in a structured, fast-paced, high-volume environment
• Strong attention to detail and ability to follow process accurately
• Confidence learning new systems and navigating multiple technology platforms
• Ability to complete required compliance training
• Ability to become a licensed e-notary, including passing required background checks

Compensation & Perks

• Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity
• Company-paid medical, dental, and vision benefits for employees and dependents on select plans
• Paid holidays, PTO, and sick time
• Hybrid flexibility after training
• Continuing education reimbursement
• Paid family leave
• New Hire and Anniversary Swag
• Employee Recognition Program