Role in brief
Coinbase is looking for an Engineering Manager to lead AI-driven customer experience initiatives. This role involves overseeing AI strategy and managing a team focused on integrating AI solutions. Candidates with extensive software engineering and leadership experience in AI/ML should consider applying.
✓ Direct apply: you message the hiring person by email. No ATS.
About the role
In this role, you will lead the development of AI-powered solutions to enhance customer interactions with crypto support. As part of the CXAI Engineering team, you will focus on driving innovation and ensuring operational excellence in AI services.
You will be responsible for defining the technical architecture for AI systems, integrating third-party solutions, and establishing evaluation frameworks. Success in this position requires strong leadership skills and a deep understanding of AI technologies.
The salary range for this position is between $142,000 and $238,000, with additional compensation options available.
Skills that matter here
- AI: This role involves leading AI strategy and execution, focusing on conversational AI.
- ML: Experience with machine learning is crucial for shipping products powered by large language models.
- Large Language Models: You will oversee the integration of LLMs in customer support solutions.
- Golang: Knowledge of Golang is important for building scalable systems.
- AWS: Familiarity with AWS is necessary for managing cloud-based AI services.
- Kubernetes: Experience with Kubernetes will help in orchestrating AI applications.
Who this role suits
- A person with a strong background in software engineering and leadership.
- Someone who thrives in a collaborative environment and enjoys hands-on problem-solving.
- An individual who is passionate about AI technologies and their application in customer experience.
- A candidate who values operational excellence and is detail-oriented.
From the employer
- Lead AI Strategy & Execution: Drive the roadmap for our conversational AI stack.
- Orchestrate the AI Ecosystem: Oversee the integration of third-party AI solutions.
- Build Evaluation & Guardrails: Establish rigorous AI evaluation frameworks.
- Agentic Automation: Build secure pathways for AI agents to perform complex tasks.
- Drive Technical Architecture: Define how we handle vector databases and prompt engineering.
- Operational Excellence: Own the reliability of AI services.
- 8+ years of software engineering experience, with 2+ years leading high-performing teams.
- Hands-on AI/ML Leadership: Proven experience shipping products powered by LLMs.
- Systems Thinking: Experience building RAG pipelines.
- Platform Mindset: Built scalable, distributed systems.
- Evaluation Obsessed: Experience with quantitative evaluation frameworks.
- Security & Safety First: Deep understanding of AI guardrails.
- Competitive salary range: $142K-$238K.
- Total compensation may include equity and bonus eligibility.
- Benefits include medical, dental, and vision.
Questions about this role
What is the remote policy?
Coinbase operates as a remote-first but not remote-only company, with quarterly in-person working sessions.
What level of experience is required?
Candidates should have at least 8 years of software engineering experience and 2 years in a leadership role.
How can I apply for this position?
You can apply through the Coinbase careers website at the provided link.
✓ Direct apply: you message the hiring person by email. No ATS.
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