Fraud Operations Lead

About the role

This role focuses on leading and developing a team dedicated to protecting Shakepay's platform and customers from various forms of fraud and financial risk. The successful candidate will be responsible for overseeing operational performance, including capacity planning, prioritization, and continuous process improvement within fraud operations. This involves acting as a key driver for risk initiatives, ensuring alignment and execution across multiple internal teams.

A core aspect of this position is evolving Shakepay’s fraud prevention and risk operations. This includes balancing automation with controls, enhancing customer experience, and ensuring operational scalability. The lead will work closely with engineering and data teams to refine risk tooling, improve operational workflows, and strengthen detection systems and reporting infrastructure. Success in this role means effectively identifying emerging fraud trends and optimizing decisioning strategies through data and operational insights.

The role also emphasizes scaling risk operations across current and future financial services products, aiming to improve cross-functional coordination and reduce operational silos. The Fraud Operations Lead is expected to foster a high-accountability and high-performance team culture through coaching, operational rigor, and clear ownership, all while championing customer-centric fraud and security experiences throughout the product journey.

The annual salary for this position is listed between $160,000 and $220,000 USD.

Skills that matter here

• fraud prevention: This role involves leading efforts to protect the platform and customers from various types of fraud and abuse.
• risk management: The position requires owning operational performance across fraud and financial risk, including identifying emerging trends and optimizing strategies.
• data analysis: The role uses data and operational insights to identify fraud trends, improve decisioning, and optimize efficiency.
• SQL: The position requires hands-on analytical and technical proficiency, including the use of SQL for operational data analysis.

Who this role suits

• A leader with at least five years of experience in risk, fraud, or trust and safety functions within fintech, crypto, or financial services.
• Someone with a strong understanding of the cryptocurrency ecosystem, including blockchain transactions and digital asset platform risks.
• An individual who has managed and coached high-performing operational teams in fast-paced, high-growth environments.
• A pragmatic problem-solver who is comfortable operating in evolving systems and data environments.

From the employer

• Lead and develop the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, scams, and financial risk.
• Own operational performance across fraud operations, including team capacity planning, prioritization, escalation management, and continuous process improvement.
• Act as the DRI for key fraud and risk initiatives, driving alignment and execution across engineering, product, design, data, compliance, and operations teams.
• Drive the evolution of Shakepay’s fraud prevention and risk operations capabilities, balancing automation, controls, customer experience, and operational scalability.
• Work closely with engineering and data teams to improve risk tooling, operational workflows, detection systems, and reporting infrastructure.
• Use data and operational insights to identify emerging fraud trends, improve decisioning strategies, and optimize operational efficiency.
• Champion customer-centric fraud and security experiences across the product journey.
• Help scale risk operations across current and future financial services products while improving cross-functional coordination and reducing operational silos.
• Foster a high-accountability, high-performance team culture through strong coaching, operational rigor, and clear ownership.

• 5+ years of experience leading risk, fraud, trust & safety, or operational risk functions within fintech, crypto, payments, or financial services.
• Strong understanding of the cryptocurrency ecosystem, including blockchain transactions, fraud vectors, scam typologies, and operational risk in digital asset platforms.
• Proven experience managing and coaching high-performing operational teams in fast-paced, high-growth environments.
• Strong cross-functional leadership skills with the ability to act as a DRI across engineering, product, design, data, and operations teams.
• Hands-on analytical and technical proficiency, including SQL and operational data analysis, with the ability to engage deeply on risk tooling, workflows, and infrastructure.
• Experience building scalable, technology-enabled risk operations while balancing automation, controls, and customer experience.
• Pragmatic mindset and comfort operating in imperfect or evolving systems and data environments.

• Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
• Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
• Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.
• Be an owner: Every employee has stock options as part of their total compensation.
• Reach your goals: Yearly salary assessments.
• Health & wellness: Access to comprehensive health and dental coverage, including health and wellness spending accounts.
• Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• Have fun together: quarterly team-specific or company-wide offsite to connect with each other.