Group Product Manager, Compliance Agent Experience

About the role

This Group Product Manager role at Coinbase centers on enhancing the Compliance Agent Experience, specifically within AML and financial crime operations. The position requires ownership of the product area from strategy to execution, with a strong emphasis on improving investigator effectiveness and regulatory compliance. Success in this role means balancing scalability, operational efficiency, and platform resilience while ensuring explainability and appropriate controls for AI-driven solutions.

A key aspect of the work involves deeply understanding investigator workflows to identify high-impact opportunities for automation and AI assistance. This includes reducing handle time, improving accuracy, and safely increasing automation. The role requires close collaboration with Engineering, Design, Data Science/ML, Compliance, and Operations teams to deliver seamless tooling that integrates necessary data and improves end-to-end investigation throughput.

The manager will establish clear success metrics for compliance tooling, such as investigation cycle time and automation adoption. They will also proactively address security, privacy, risk, and compliance requirements without compromising usability for frontline teams. This includes driving build versus buy decisions for investigation enablement tools and leading evaluations with various internal stakeholders.

The annual base salary for this role ranges from $243,865 to $286,900 USD, with total compensation potentially including equity, bonus eligibility, and benefits.

Skills that matter here

• AI: This role requires demonstrated fluency in AI to accelerate product management, design, and development, specifically for AI-powered customer support solutions and automation workflows.
• Product Management: The position requires over 10 years of product management experience, with a focus on shipping consumer products at a global scale and leading product management teams for at least 5 years.
• Fintech: Candidates should have at least 5 years of experience launching successful products within fintech, DeFi, or similarly complex domains.
• Compliance: The role involves owning the Compliance CX Agent Experience product area, focusing on AML/financial crime operations and proactively addressing compliance requirements.
• Data Science: Partnership with Data Science/ML teams is essential to deliver seamless tooling and integrate the right data for improved investigation throughput.
• Automation: A primary responsibility is to drive automation-first and AI-assisted investigation workflows to enhance efficiency and reduce handle time.

Who this role suits

• Someone with a proven ability to translate bold ideas into impactful features with measurable results.
• An individual who is relentlessly focused on creating intuitive, trustworthy, and scalable payment experiences.
• A leader skilled at aligning diverse stakeholders, from engineers to compliance teams, behind a shared vision.
• A candidate with strong analytical skills, capable of turning complex data into actionable product insights.

From the employer

Responsibilities

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
• Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency.
• Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls.
• Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.
• Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
• Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
• Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
• Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
• Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates.
• Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

Requirements

• Demonstrated AI fluency with proven ability to accelerate product management, design and development.
• 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
• 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
• 5+ years of leading and developing Product Management teams.
• Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
• User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences.
• Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
• Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights.
• Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
• Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
• Excellent written and verbal communication skills.
• Ability to thrive and perform under pressure.

Conditions

• Base salary varies by location (see range below).
• Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
• Annual base salary range (excluding equity and bonus): $243,865 — $286,900 USD.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
• Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.