Group Product Manager, Compliance Agent Experience

About the role

This role involves owning the Compliance CX Agent Experience product area, specifically focusing on Anti-Money Laundering (AML) and financial crime operations. The work includes defining a long-term roadmap for investigation experiences, balancing scalability, investigator effectiveness, and regulatory requirements. A key aspect is driving automation-first and AI-assisted workflows to improve efficiency and quality in investigations.

Success in this position means deeply understanding investigator workflows to identify high-impact opportunities for automation. This includes reducing handle time, improving accuracy, and safely increasing automation. The Group Product Manager will partner with engineering, design, data science, compliance, and operations teams to deliver seamless tooling that integrates necessary data and improves overall investigation throughput.

The role also requires establishing clear success metrics for compliance tooling, such as investigation cycle time and automation adoption. Proactive attention to security, privacy, risk, and compliance requirements is essential, alongside managing build versus buy decisions for investigation enablement tools. The successful candidate will also lead and mentor a globally distributed product group, ensuring high standards for product quality and execution.

The annual base salary for this position ranges from $243,865 to $286,900 USD, with total compensation potentially including equity, bonus eligibility, and benefits.

Skills that matter here

• AI: This role requires demonstrated fluency in AI, with a proven ability to accelerate product management and development, particularly in driving AI-powered customer support solutions and automation workflows.
• Product Management: The position demands over 10 years of product management experience, with a focus on shipping consumer products globally and translating ideas into impactful features.
• Fintech: Candidates should have at least 5 years of experience launching successful products within fintech, DeFi, or similar complex domains.
• Compliance: The role centers on AML and financial crime operations, requiring understanding of regulatory commitments and proactively addressing compliance requirements in product development.
• Data Science: The Group Product Manager will partner with Data Science teams to deliver tooling and use analytical skills for market sizing, opportunity assessment, and turning complex data into actionable insights.
• Automation: A primary responsibility is to drive automation-first and AI-assisted investigation workflows to enhance efficiency and reduce handle time for investigators.

Who this role suits

• A leader who can translate bold ideas into measurable, impactful features while maintaining a relentless focus on user experience.
• Someone skilled at aligning diverse stakeholders, from engineers to compliance teams, behind a unified product vision.
• An individual with strong analytical capabilities, able to assess market opportunities and derive actionable insights from complex data.
• A proactive and curious person who researches, identifies, and experiments with new technologies and vendors, thriving under pressure.

From the employer

Responsibilities

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
• Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency.
• Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls.
• Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.
• Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
• Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
• Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
• Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
• Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates.
• Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

Requirements

• Demonstrated AI fluency with proven ability to accelerate product management, design and development.
• 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
• 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
• 5+ years of leading and developing Product Management teams.
• Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
• User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences.
• Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
• Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights.
• Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
• Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
• Excellent written and verbal communication skills.
• Ability to thrive and perform under pressure.

Conditions

• Base salary varies by location (see range below).
• Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
• Annual base salary range (excluding equity and bonus): $243,865 — $286,900 USD.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
• Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.