Group Product Manager, Compliance Agent Experience

About the role

In this role, you will oversee the Compliance Agent Experience product area, driving the strategy and execution of automation and AI workflows to enhance investigation processes. You will partner with various teams to ensure seamless integration of tools and data, thereby improving the efficiency of compliance operations.

Success in this position involves establishing clear metrics for compliance tooling and proactively addressing security and regulatory requirements. You will also mentor a globally distributed product team, fostering high standards for product quality and operational excellence.

The annual base salary ranges from $243,865 to $286,900, depending on location.

Skills that matter here

• AI: This role requires demonstrated AI fluency to enhance product management and drive automation.
• Product Management: You will lead product management efforts, focusing on the development and execution of compliance tools.
• Fintech: Experience in fintech is essential for launching successful products in complex domains.
• Compliance: You will be responsible for ensuring compliance with regulations while maintaining usability for teams.
• Data Science: Data-driven insights will be crucial for assessing market opportunities and product performance.
• Automation: The role emphasizes driving automation-first workflows to improve investigation efficiency.

Who this role suits

• A seasoned product manager with over 10 years of experience in product management.
• Someone who thrives under pressure and is driven by a relentless focus on user experience.
• A leader capable of aligning diverse teams towards a common product vision.
• An individual with a strong analytical mindset and curiosity for new technologies.

From the employer

Responsibilities

• Own all facets of the Compliance CX Agent Experience product area from vision and strategy through execution, delivery, and continuous improvement - focused on AML/financial crime operations (TMS, KYC, EDD, Sanctions/Screening).
• Define and execute a multi‑year roadmap for Compliance investigation experiences, balancing scale, investigator effectiveness, regulatory commitments, and platform resiliency.
• Drive automation-first and AI-assisted investigation workflows (human-in-the-loop), while ensuring explainability and appropriate controls.
• Deeply understand investigator and specialist workflows to identify the highest-impact opportunities for automation and to reduce handle time, improve accuracy/consistency, and increase automation safely.
• Partner with Engineering, Design, Data Science/ML, Compliance, and Ops to deliver seamless tooling that integrates the right data at the right time, reduces swivel-chair, and improves end-to-end investigation throughput.
• Establish clear success metrics and instrumentation for Compliance tooling (e.g., investigation cycle time, AHT, escalation rates, rework, QA outcomes, false positive reduction enablement, automation adoption).
• Proactively address security, privacy, risk, and compliance requirements including access controls, data retention, audit trails, model governance, and regulator-ready reporting—without compromising usability for frontline teams.
• Drive build vs. buy and vendor strategy for investigation enablement (e.g., OSINT, case enrichment, LLM tooling) and lead evaluations/RFPs in partnership with Compliance, Legal, Security, and Procurement.
• Operate as a product leader across stakeholders - communicate strategy, tradeoffs, and progress to executive and cross-functional audiences through regular business reviews and program updates.
• Develop and mentor a globally distributed product group, setting high standards for product quality, operational excellence, and execution rigor.

Requirements

• Demonstrated AI fluency with proven ability to accelerate product management, design and development.
• 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
• 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
• 5+ years of leading and developing Product Management teams.
• Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
• User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences.
• Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
• Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights.
• Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
• Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
• Excellent written and verbal communication skills.
• Ability to thrive and perform under pressure.

Conditions

• Base salary varies by location (see range below).
• Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
• Annual base salary range (excluding equity and bonus): $243,865 — $286,900 USD.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
• Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.