Head of Trust & Safety

About the role

In this role, you will oversee operational teams responsible for fraud operations, investigations, and dispute management. You will work to protect MoonPay's reputation by identifying and mitigating threats, ensuring the platform remains safe for users.

You will collaborate closely with various departments including Product, Engineering, and Compliance to integrate safety measures into the design of the platform. Success in this position means effectively managing the fraud lifecycle and enhancing operational performance through AI.

The salary range for this position is between $150,000 and $275,000, reflecting the seniority and importance of the role.

Skills that matter here

• AI: You will use AI to enhance fraud lifecycle management and operational efficiency.
• machine learning: Machine learning insights will be leveraged to improve performance in fraud prevention.
• identity verification: A strong understanding of identity verification is crucial for managing risks.
• payment risk: You will need to assess and mitigate payment risks as part of your responsibilities.
• blockchain forensics: Knowledge of blockchain forensics will support your efforts in fraud investigations.

Who this role suits

• You have a strong background in Trust & Safety or Fraud functions within fintech or crypto.
• You are skilled in managing multi-tiered teams and scaling operations effectively.
• You thrive in collaborative environments and can work across departments to achieve goals.
• You have a strategic mindset and are comfortable leveraging technology for operational improvements.

From the employer

• Lead operational teams across fraud operations, investigations, and dispute management.
• Protect MoonPay's reputation by monitoring and mitigating threats.
• Partner with Product, Engineering, Compliance, and other teams to embed Safety by Design.
• Leverage AI to improve fraud lifecycle management.
• Manage the MoonPay Fraud Partner Program.

• Proven leadership experience in Trust & Safety or Fraud functions in fintech or crypto.
• Experience managing multi-tiered teams and scaling operations.
• Ability to leverage AI/ML insights for operational performance.
• Strong understanding of identity verification and payment risk.

• Competitive salary package and equity.
• Unlimited holidays and hybrid working schedule.
• Private healthcare benefits and enhanced parental leave.
• Annual training budget and home office setup allowance.
• Regular company offsites and employee referral program.