Institutional Sales Manager, SEA

About the role

This role focuses on expanding Binance's institutional client base in Southeast Asia. The core responsibilities include acquiring new major clients, nurturing existing relationships through consistent communication, and understanding their evolving needs. Success in this position means driving customer satisfaction and growth by effectively managing a portfolio of high-value clients.

A key part of this role involves developing and refining customer service processes and systems specifically for key clients. This includes formulating management rules and meticulously tracking client status. The manager will also analyze user behavior to uncover hidden needs, producing reports that inform optimal service solutions and product feedback to internal departments.

The ideal candidate will operate autonomously within a sales team, collaborating with regional colleagues and representing Binance at industry events to acquire new customers. This position requires someone who can build trust, maintain strong relationships, and work under pressure to meet sales KPIs in a fast-paced environment.

The annual salary for this role ranges from $52,000 to $88,000.

Skills that matter here

• Sales experience (customer acquisition/ origination), having had a clear sales KPI: This role requires a proven track record in sales, specifically in acquiring new customers and meeting defined sales targets.
• Familiar with the use of a CRM tool: The ability to use CRM software is essential for managing client relationships and tracking interactions effectively.
• Worked autonomously within a sales team. Experience in working with regional sales teams and in attending and hosting events to acquire new customers.: This position demands self-reliance within a sales framework, including collaboration with regional teams and active participation in customer acquisition events.
• At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales: Candidates should have substantial experience in sales and client services, particularly within an international financial context like banking or investments.
• Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc: Experience managing a diverse portfolio of high-value clients, such as institutional investors and high-net-worth individuals, is crucial for this role.
• Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure: Effective communication, adaptability, strong relationship-building, and resilience under pressure are vital for success in client-facing sales.

Who this role suits

• Someone with a background in international finance, specifically in sales or client services, who has managed a portfolio of institutional or high-net-worth clients.
• An individual who thrives in an autonomous work setting but can also collaborate effectively with regional teams and represent the company at events.
• A person who is passionate about the crypto industry and possesses strong communication and relationship-building skills.
• A professional who is results-driven, comfortable working under pressure, and adept at analyzing user behavior to identify client needs.

From the employer

• Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
• Expanding the relationships with existing customers by sustained communication, understanding of their needs
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
• Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions and product feedback

• Sales experience (customer acquisition/ origination), having had a clear sales KPI
• Familiar with the use of a CRM tool
• Worked autonomously within a sales team. Experience in working with regional sales teams and in attending and hosting events to acquire new customers.
• At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales
• Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc
• Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
• Passionate about crypto. Industry experience would be of an advantage
• Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)