Role in brief
BTSE is a fintech and blockchain technology leader seeking a Mandarin Junior Operations Support Associate. This remote role involves supporting global operations, onboarding, and process improvements. Ideal candidates are proactive and possess strong interpersonal skills.
About the role
In this role at BTSE, you will support global service operations, focusing on onboarding and identity verification processes. You will monitor service-related cases, analyze trends, and collaborate with various teams to enhance operational efficiency.
Success in this position means effectively managing platform-related needs and contributing to the development of internal knowledge resources. The role offers a chance to work within a dynamic team in a fast-paced fintech environment.
The salary range for this position is between $112,000 and $188,000, reflecting competitive compensation in the fintech sector.
Who this role suits
- A self-motivated individual who can work independently and as part of a team.
- Someone with a proactive mindset who enjoys troubleshooting and suggesting improvements.
- A candidate with strong interpersonal skills and a professional attitude.
- An individual who has experience in customer service operations or related fields.
From the employer
- Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- Provide operational support and perform additional tasks as assigned by the Supervisor.
- Proficient in both verbal and written Mandarin and English; additional languages are a plus.
- Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
- Ability to think independently, troubleshoot new problems, and suggest improvements.
- Strong numerical aptitude and analytical thinking skills.
- Self-motivated and able to work independently while contributing effectively to a team.
- Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
- Willingness to work on a shifting schedule.
- Bachelor’s degree or equivalent qualification is a plus.
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
Questions about this role
What is the remote policy?
This role is fully remote.
What is the seniority level of this position?
This is a junior-level position.
How can I apply for this role?
Interested candidates can apply through the BTSE website.