Mandarin Junior Operations Support Associate

About the role

This role focuses on supporting the operational backbone of Btse's global services. The associate will be instrumental in managing the onboarding and identity verification processes for clients, ensuring smooth integration into the company's ecosystem. A key part of the work involves monitoring service-related issues, analyzing trends, and identifying opportunities to refine existing operational workflows.

Collaboration is central to this position, as the associate will work closely with various internal teams including product development, compliance, risk management, and other operations units. This cross-functional interaction ensures that platform-related needs are addressed efficiently and that the company's offerings remain robust and compliant. The role also contributes to maintaining essential internal resources, such as FAQs and standard operating procedures.

Success in this position means consistently supporting the company's global operations, contributing to a seamless client experience, and actively participating in process enhancements. The ideal candidate will be self-motivated and capable of independent work, while also being a strong team contributor. This involves taking initiative to troubleshoot new problems and suggesting improvements that benefit the wider operational framework.

The annual salary for this position ranges from $112,000 to $188,000 USD.

Skills that matter here

• Mandarin: Proficiency in both verbal and written Mandarin is required for supporting global operations and client onboarding.
• English: Proficiency in both verbal and written English is required for internal team collaboration and documentation.
• customer service operations: Prior experience in this area is an advantage, as the role involves supporting client-facing processes and issue resolution.
• risk management: Prior experience in this area is an advantage, as the role collaborates with risk teams and contributes to compliance processes.
• analytical thinking skills: This skill is crucial for monitoring service cases, identifying trends, and suggesting process improvements.
• interpersonal skills: Strong interpersonal skills are necessary for effective collaboration with various internal teams and maintaining a professional attitude.

Who this role suits

• A person who is comfortable working independently while also being a proactive team contributor.
• Someone with a keen eye for detail, capable of analyzing operational data to identify trends and suggest improvements.
• An individual who possesses strong communication skills in both Mandarin and English, enabling effective cross-cultural collaboration.
• A candidate who is adaptable and willing to work a shifting schedule to support global operations.

From the employer

• Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
• Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
• Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
• Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
• Provide operational support and perform additional tasks as assigned by the Supervisor.

• Proficient in both verbal and written Mandarin and English; additional languages are a plus.
• Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
• Ability to think independently, troubleshoot new problems, and suggest improvements.
• Strong numerical aptitude and analytical thinking skills.
• Self-motivated and able to work independently while contributing effectively to a team.
• Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
• Willingness to work on a shifting schedule.
• Bachelor’s degree or equivalent qualification is a plus.

• Competitive total compensation package
• Various team-building programs and company events
• And many more! Apply and let us tell you more!