Role in brief
BTSE, a fintech and blockchain company, seeks a Junior Operations Support Associate proficient in Mandarin and English. This remote role involves supporting global service operations, managing onboarding and KYC processes, and collaborating with various teams to improve efficiency. It suits someone with strong analytical and communication skills, who is self-motivated and can work a shifting schedule.
About the role
This role focuses on supporting BTSE's global service operations, with a primary emphasis on onboarding and identity verification (KYC) processes. The associate will work with internal systems and teams to ensure smooth operations. A key aspect of the work involves monitoring and analyzing service-related issues, identifying trends, and proposing process improvements to enhance efficiency.
The position requires close collaboration with multiple internal departments, including product, compliance, risk, and other operations teams. This ensures that platform-related needs are handled effectively. The associate will also contribute to developing and maintaining internal knowledge resources, such as FAQs and standard operating procedures for both new and existing features.
Success in this role means providing consistent operational support and proactively assisting with various tasks assigned by the supervisor. The ideal candidate will demonstrate a professional attitude, a collaborative mindset, and the ability to think independently to troubleshoot new problems and suggest improvements within the operational framework.
The annual salary for this role ranges from $112,000 to $188,000 USD.
Skills that matter here
- Mandarin: Proficiency in both verbal and written Mandarin is required to support global operations and communication.
- English: Proficiency in both verbal and written English is required for internal and external communication within the company.
- interpersonal skills: Strong interpersonal skills are necessary for effective collaboration with various internal teams and maintaining a professional attitude.
- analytical thinking skills: Strong analytical thinking skills are needed to monitor and analyze service-related cases, identify trends, and suggest improvements.
- customer service operations: Prior experience in customer service operations is an advantage, providing a foundation for supporting global service operations.
- risk management: Prior experience in risk management is an advantage, contributing to effective handling of compliance and risk-related aspects of operations.
Who this role suits
- Someone who is proficient in both Mandarin and English and enjoys working in a global operational support capacity.
- An individual with a proactive and collaborative mindset, comfortable working independently while also contributing to a team.
- A person who is self-motivated, possesses strong numerical and analytical skills, and can troubleshoot new problems.
- A candidate who is willing to work on a shifting schedule and has a professional attitude.
From the employer
- Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- Provide operational support and perform additional tasks as assigned by the Supervisor.
- Proficient in both verbal and written Mandarin and English; additional languages are a plus.
- Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
- Ability to think independently, troubleshoot new problems, and suggest improvements.
- Strong numerical aptitude and analytical thinking skills.
- Self-motivated and able to work independently while contributing effectively to a team.
- Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
- Willingness to work on a shifting schedule.
- Bachelor’s degree or equivalent qualification is a plus.
- Competitive total compensation package
- Various team-building programs and company events
- And many more! Apply and let us tell you more!
Questions about this role
What is the remote work policy for this role?
This is a fully remote position.
What level of seniority is this position?
This is a junior-level position.
What are the key language requirements for this role?
Proficiency in both verbal and written Mandarin and English is required.