Role in brief
Crypto is seeking a Market Operations Specialist to manage predictive markets for B2B partners. This junior role involves monitoring live events, ensuring market accuracy, and providing direct client support, making it suitable for someone with client-facing operations experience in sports betting or financial exchanges.
About the role
This role focuses on supporting Crypto's predictive markets, serving as the primary contact for B2B partners. Responsibilities include responding to inquiries about market availability, contract specifications, and settlement outcomes. The specialist will also monitor live markets during active events to identify and address issues like liquidity gaps or pricing anomalies before they affect partners or traders.
A key aspect of the position involves tracking live sports, political, and macroeconomic events to maintain market accuracy as situations evolve. The specialist will coordinate with the broader ExOps team to resolve complex settlement cases and integrate partner feedback. Maintaining detailed records of interactions and market issues is also crucial for regulatory compliance.
Success in this role means ensuring smooth market operations and excellent communication with B2B partners. This involves proactive market monitoring, quick issue resolution, and contributing to weekend and evening coverage rotations when markets are most active. The ideal candidate will be detail-oriented, calm under pressure, and adept at explaining complex market mechanics.
The annual salary for this position ranges from $52,000 to $88,000 USD.
Skills that matter here
- Trading Support: This role provides direct support to B2B partners regarding market operations and contract details.
- Client Facing: The specialist serves as the primary point of contact for B2B partners, handling inquiries and feedback.
- Market Monitoring: The role requires continuous observation of live markets and events to ensure accuracy and identify issues.
- CFTC Regulations: Maintaining clear records and understanding compliance basics are important for regulatory adherence.
- Derivatives Products: Familiarity with binary options and event contracts is beneficial for understanding market offerings.
- Sports Betting: Experience in this industry helps in tracking live events and understanding market drivers.
Who this role suits
- You have 1-2 years of experience in client-facing operations or market monitoring.
- You are familiar with sports betting, prediction markets, or financial exchanges.
- You can communicate complex information clearly and respond quickly to inquiries.
- You remain composed and effective when dealing with frustrated partners or live market pressures.
From the employer
- Serve as a primary point of contact for B2B partners—answering questions about market availability, contract specs, and settlement outcomes in a timely and professional manner.
- Monitor live markets during active events, identifying and escalating liquidity gaps, pricing anomalies, or operational issues before they impact partners or traders.
- Track live sports, political, and macroeconomic events in real time, ensuring markets stay accurate and relevant as events unfold.
- Coordinate with the broader ExOps team to flag settlement edge cases, surface partner feedback, and ensure issues are routed and resolved quickly.
- Maintain clear records of partner interactions and market issues, supporting the audit trail required under CFTC regulatory standards.
- Contribute to weekend and evening coverage rotations—this is when markets are most active and partners need support most.
- 1–2 years in a client-facing operations, trading support, or market monitoring role.
- Experience in sports betting, prediction markets, financial exchanges, or a related industry.
- Familiarity with binary options, event contracts, or other derivatives products.
- Knowledge of CFTC regulations or exchange compliance basics is a plus.
- Experience working with B2B partners or institutional clients in a fast-paced environment.
- A strong communicator, you write clearly, respond quickly, and know how to explain a complex market mechanic to someone who isn’t an expert.
- A sports fan with a feel for the moment. You understand why certain events drive engagement and you’re tuned into the storylines that matter.
- Calm under pressure. When a partner is frustrated and a market is live, you don’t escalate the tension—you reduce it.
- Detail-oriented without being slow. You catch the anomaly in a market feed without losing sight of the ten other things you’re tracking.
- A team player who surfaces problems early.
- Comfortable working across tools and dashboards to monitor market health; no coding required, but tech-comfortable is a must.
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Questions about this role
What is the remote work policy for this position?
This is a hybrid role based in Chicago, offering a flexible work setup.
What level of seniority is expected for this role?
This is a junior-level position, suitable for candidates with 1-2 years of relevant experience.
What skills are important for this role?
Key skills include client-facing operations, trading support, market monitoring, and familiarity with derivatives products and CFTC regulations. Experience in sports betting or financial exchanges is also valued.