Market Operations Specialist

About the role

This role involves being the primary contact for B2B partners, handling questions about market availability, contract specifications, and settlement outcomes. The specialist will monitor live markets during active events, identifying and escalating issues such as liquidity gaps or pricing anomalies before they impact partners. This requires a proactive approach to maintain smooth operations and partner satisfaction.

A key aspect of the position is tracking live sports, political, and macroeconomic events to ensure market accuracy and relevance as situations evolve. The specialist will also coordinate with the broader ExOps team to address settlement edge cases and channel partner feedback. This collaboration ensures that issues are resolved efficiently and contributes to overall operational integrity.

Success in this role means maintaining clear records of partner interactions and market issues, which is crucial for CFTC regulatory compliance. The specialist will also contribute to weekend and evening coverage rotations, as these are peak times for market activity and partner support. The ideal candidate is comfortable working with various tools and dashboards to monitor market health, demonstrating a tech-comfortable yet non-coding skill set.

The annual salary for this position is between $60,000 and $90,000 USD.

Skills that matter here

• client-facing operations: This role requires direct interaction with B2B partners to answer questions and resolve issues.
• trading support: The specialist will assist partners with inquiries related to market mechanics and settlement outcomes.
• market monitoring: A core responsibility is to observe live markets and events for anomalies and operational issues.
• sports betting, prediction markets, financial exchanges: Experience in these industries is relevant due to the nature of the markets being monitored and supported.
• binary options, event contracts, or other derivatives products: Familiarity with these product types is necessary to understand partner inquiries and market structures.
• CFTC regulations or exchange compliance basics: Knowledge in this area helps ensure proper record-keeping and adherence to regulatory standards.

Who this role suits

• You have 1-2 years of experience in a client-facing operational role within finance or betting.
• You can communicate complex market information clearly to non-experts and maintain composure under pressure.
• You are detail-oriented, capable of spotting anomalies quickly, and comfortable working with various monitoring tools.
• You are a team player who surfaces problems early and is willing to contribute to weekend and evening coverage.

From the employer

• Serve as a primary point of contact for B2B partners—answering questions about market availability, contract specs, and settlement outcomes in a timely and professional manner.
• Monitor live markets during active events, identifying and escalating liquidity gaps, pricing anomalies, or operational issues before they impact partners or traders.
• Track live sports, political, and macroeconomic events in real time, ensuring markets stay accurate and relevant as events unfold.
• Coordinate with the broader ExOps team to flag settlement edge cases, surface partner feedback, and ensure issues are routed and resolved quickly.
• Maintain clear records of partner interactions and market issues, supporting the audit trail required under CFTC regulatory standards.
• Contribute to weekend and evening coverage rotations—this is when markets are most active and partners need support most.

• 1–2 years in a client-facing operations, trading support, or market monitoring role.
• Experience in sports betting, prediction markets, financial exchanges, or a related industry.
• Familiarity with binary options, event contracts, or other derivatives products.
• Knowledge of CFTC regulations or exchange compliance basics is a plus.
• Experience working with B2B partners or institutional clients in a fast-paced environment.
• A strong communicator, you write clearly, respond quickly, and know how to explain a complex market mechanic to someone who isn’t an expert.
• A sports fan with a feel for the moment. You understand why certain events drive engagement and you’re tuned into the storylines that matter.
• Calm under pressure. When a partner is frustrated and a market is live, you don’t escalate the tension—you reduce it.
• Detail-oriented without being slow. You catch the anomaly in a market feed without losing sight of the ten other things you’re tracking.
• A team player who surfaces problems early.
• Comfortable working across tools and dashboards to monitor market health; no coding required, but tech-comfortable is a must.

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.