Merchandising Operations Manager

About the role

This role focuses on the end-to-end ownership of the merchandised surfaces for OG, Crypto.com's prediction market platform. The Merchandising Operations Manager will be the primary decision-maker for content displayed on the homepage, discovery modules, and featured market placements across web and mobile. This includes creating and rotating curated packages of event contracts based on real-world narratives, rather than generic popular lists, ensuring commercial quality before anything goes live.

A key aspect of this position involves managing live merchandising during major events, requiring real-time adjustments to content and collaborating with Trading/Risk teams when market conditions change. The manager will also connect the merchandising calendar to product launches, aligning with sports, politics, and cultural events to ensure timely and relevant content. This requires a calm approach to operating during nights, weekends, and holidays, maintaining speed and accuracy.

Success in this role means driving engagement and conversion through data-informed decisions. The manager will prioritize, QA, and analyze A/B tests for merchandising strategies, using insights to refine content presentation. This person will also monitor competitors, propose responses, and ensure smooth handoffs with Market Operations, feeding back user experience signals and unmet demand to improve future listings.

The annual salary for this position is between $60,000 and $100,000 USD.

Skills that matter here

• Surface merch you’ve owned: This role requires proven experience in managing merchandising for sportsbooks or marketplaces, demonstrating impact on engagement or conversion.
• Live / calendar ops under pressure: The manager must be adept at operating during high-pressure, real-time events, including nights, weekends, and holidays, to keep content surfaces clean and relevant.
• Data-informed, not gut-only: Decisions about what content to feature must be supported by data, using tools like SQL or dashboards, and being willing to reverse calls based on numbers.
• Experiment literacy: The role involves running or partnering on A/B tests for merchandising and discovery, with the ability to identify and discard invalid test results.
• Cross-functional DRI, not a ticket-pusher: This individual will align Product, Trading/Risk, and Marketing teams, coordinating launches and managing dependencies without directly owning their charters.
• Domain fluency or ruthless learning speed: The manager needs to quickly understand event contracts, odds, and prediction market user experience, or be able to learn these concepts rapidly to engage with power users.

Who this role suits

• Someone who thrives in a fast-paced, real-time environment, comfortable making quick decisions under pressure.
• An individual with a strong analytical mindset, who relies on data to inform merchandising strategies and test outcomes.
• A person who takes full ownership of their work, from strategy to execution, especially in a cross-functional setting.
• A candidate who is proactive in identifying opportunities and challenges, and can adapt quickly to evolving market conditions.

From the employer

What You'll Actually Do

• Own the merchandised surface end-to-end. You are the DRI for homepage / discovery modules and featured market placement on OG web and mobile. You decide what sits in the hero, what rotates, and what never makes the cut. Nothing on this charter goes live without your sign-off on commercial quality.
• Build packaged, high-intent merch. You create and rotate packages (parlay / SGP analogs on event contracts) tied to real narratives - not generic “popular” lists. You make the go/no-go call on what ships to the module.
• Run live merch when the board blows up. You swap surfaces in real time during major events. You partner Trading / Risk when odds or inventory shift. You stay calm when the calendar is nights, weekends, and holidays. Speed without sloppiness - merch mistakes are public.
• Connect the calendar to the product. You own the merch calendar against sports, politics, culture, and marketing moments so launches aren’t a surprise to the homepage. You flag coverage gaps back to Market Ops before the story peaks.
• Prove it with experiments. You prioritize, QA, and read merch A/B (and multi-arm) tests with Product and Data. You know when a test is invalid. Winners become default. Losers get cut. You instrument your own funnel; you don’t wait for someone to hand you the analysis.
• Watch the competitive set and respond. You propose responses and you ship them - not a weekly screenshot dump.
• Handoff cleanly with Market Ops. You consume new listings the moment they’re live. You feed unmet demand and broken-resolution UX signals back. You don’t write rulesets. You don’t settle markets. You own presentation.

Requirements

• Surface merch you’ve owned. You have owned sportsbook or marketplace merchandising (modules, featured, packages) end-to-end. You can point to a before/after - engagement or conversion - and what you did when the board blew up and dependencies broke down. We care what you’ve built and owned - not MBA, pedigree, or a certain number of years.
• Live / calendar ops under pressure. You have operated on event time (nights, weekends, holidays). You can describe a night you had to kill, swap, and re-feature in minutes - and how you kept the surface clean.
• Data-informed, not gut-only. You use SQL, dashboards, or a partner analyst to decide what features. You can walk through a merch call you reversed because the numbers said so.
• Experiment literacy. You have run or partnered on A/B (or multi-arm) tests for merch or discovery. You can explain a test you threw out because it was invalid - not just the ones that “won.”
• Cross-functional DRI, not a ticket-pusher. You align Product, Trading / Risk, and Marketing without owning their charters. You can describe a launch you coordinated and what you did when a partner slipped.
• Domain fluency or ruthless learning speed. Event contracts, odds, prediction UX - you are fluent, or you learn fast enough to debate power users. You ask “Show me how you currently find a market and tap into a trade,” not “Would you like more featured content?”

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.