Remote
$98k–$162k
senior
29 days ago
full-time
quality 7.9/10
Apply now →
✓ Direct apply: you message the hiring person by email. No ATS.
- Own program strategy for broadly scoped CX operations initiatives.
- Design and optimize end-to-end CX workflows.
- Partner with Product, Tooling, WFM, Analytics, and Operations.
- Build and maintain CX standards and governance.
- Drive change management at scale.
- Leverage operational metrics to identify opportunity areas.
- 7+ years in customer support operations, process excellence, or program management.
- Proven experience designing end-to-end workflows.
- Demonstrated ability to lead cross-functional programs.
- Strong data and experimentation mindset.
- Track record producing structured decision docs.
- Base salary range: $130,900 — $154,000 USD.
- Total compensation may include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Apply now →
✓ Direct apply: you message the hiring person by email. No ATS.
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