Operations Senior Associate

About the role

This role focuses on operational excellence within the UK market, specifically overseeing financial promotions and asset listings. The Senior Associate will be responsible for the entire approval workflow for these areas, ensuring compliance and efficiency. A key part of the job involves building, improving, and scaling operational processes tailored for the UK regulatory landscape.

The position also includes leading the product governance process for the UK and preparing reports for governance bodies and senior stakeholders. Success in this role means effectively streamlining operations, ensuring regulatory adherence, and contributing to an enhanced customer experience within the UK market.

The individual will partner with the central Customer Experience team, indicating a collaborative environment where operational improvements directly impact user satisfaction. This involves not only managing workflows but also contributing to strategic operational development within a high-paced financial technology setting.

The competitive salary for this position ranges from $68,000 to $112,000 annually, complemented by equity compensation and bonus eligibility.

Skills that matter here

• financial services operations: The role requires at least four years of experience in this area to manage UK financial promotions and asset listings.
• building and scaling operational processes: This skill is crucial for developing and improving workflows within a regulated environment in the UK.
• defining and implementing operational policies and procedures: The role involves creating and putting into practice new operational guidelines.
• gathering, organizing, and interpreting operational data: This is necessary for preparing governance reports and making informed operational decisions.
• generative AI: The role expects responsible utilization of generative AI tools.

Who this role suits

• A person with a proven history of enhancing operational efficiency in a regulated financial setting.
• Someone who thrives in a demanding environment and is driven to push past established limits.
• An individual adept at both process improvement and stakeholder reporting.
• A candidate who values collaboration, particularly with customer-focused teams.

From the employer

• Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK.
• Build, improve, and scale UK operational processes and workflows.
• Lead the UK product governance process.
• Prepare governance and senior stakeholder reporting materials.
• Partner with the central Customer Experience team.

• 4+ years in financial services operations.
• Proven track record of building and scaling operational processes in a regulated environment.
• Experience defining and implementing operational policies and procedures.
• Demonstrated ability to gather, organize, and interpret operational data.
• Utilizes generative AI responsibly.

• Competitive salary range of $68K-$112K.
• Equity compensation and bonus eligibility.
• Medical, dental, and vision benefits.
• Remote-first work environment with quarterly in-person sessions.