Operations Senior Associate

About the role

In this role, you will manage the Financial Promotions and Asset Listings approval workflow for the UK, ensuring compliance with regulations while maintaining audit trails. You will also enhance operational processes and workflows to support product launches and adapt to regulatory changes.

Success in this position involves leading the product governance process, preparing reports for senior stakeholders, and collaborating with the Customer Experience team to improve customer satisfaction. The work environment is remote-first, with quarterly in-person working sessions.

The salary range for this position is between $101,000 and $112,000, with total compensation potentially including equity and bonuses.

Who this role suits

• Candidates should have a strong background in financial services operations, particularly in regulated environments.
• You thrive in high-pressure situations and are comfortable making critical decisions.
• You possess strong analytical skills and can effectively interpret operational data.
• You are proactive in identifying inefficiencies and driving improvements.

From the employer

What you'll do:

• Own and run the end-to-end Financial Promotions and Asset Listings approval workflow for the UK, acting as first-line approver under the three lines of defence model and maintaining a clear audit trail across all in-scope channels
• Build, improve, and scale UK operational processes and workflows, identifying inefficiencies and driving automation to support new product launches and an evolving regulatory landscape
• Lead the UK product governance process, coordinating launch timelines and facilitating local stakeholder reviews to ensure new products meet CBPL's regulatory and operational requirements before go-live
• Prepare governance and senior stakeholder reporting materials that provide clear visibility of financial promotions activity, operational performance, and key risks to ExCo, Board, and Operational forums
• Partner with the central Customer Experience team to shape and deliver local UK CX initiatives focused on improving onboarding, support outcomes, and customer satisfaction

Required Skills and Experience:

• 4+ years in financial services operations with demonstrated experience translating UK FCA regulations, financial promotions rules, or MiFID requirements into documented processes and controls
• Proven track record of building and scaling operational processes in a regulated environment, not just maintaining them, with the judgment to engage Legal, Compliance, and Product stakeholders at the right moments
• Experience defining and implementing operational policies and procedures that withstand regulatory scrutiny, including maintaining audit-ready documentation
• Demonstrated ability to gather, organize, and interpret operational data to inform decisions, quantify progress, and produce reporting for senior leadership
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision). Annual base salary range (excluding equity and bonus): £81,630—£90,700 GBP

• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View [Employee Rights](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf), [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf), and [E-Verify](https://static-assets.coinbase.com/e-verify.pdf) Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? [Click here](https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn) to download a free compatible screen reader and view the [tutorial](http://www.chromevox.com/tutorial/).