Relationship Manager (Digital Assets)

About the role

This role focuses on developing and maintaining strong relationships with digital asset protocols, ensuring their successful engagement with institutional clients. The Relationship Manager will be the main point of contact, providing a high level of service and support. This includes planning and executing webinar series and making strategic introductions between protocols and institutional partners.

The successful candidate will track client activity and feedback to refine relationship strategies and identify growth opportunities. A key aspect of the role involves cultivating active relationships with institutional clients to facilitate meaningful connections with the protocols. This position requires meticulous attention to detail across all client interactions and internal coordination efforts.

The Tie provides intelligence, infrastructure, and advisory services for institutional participation in digital assets. This role is part of the Corporate Access business, which aims to connect protocols with institutional investors through events and direct opportunities. Success in this position means effectively building credibility and securing relationships for protocols within the institutional landscape.

The compensation for this role ranges from $90,000 to $115,000 USD annually, in addition to bonus and options.

Skills that matter here

• client-facing work experience: This role requires serving as the primary point of contact for clients, delivering support and managing relationships.
• relationship management: The core function involves cultivating and maintaining strong relationships with both digital asset protocols and institutional clients.
• digital assets: A strong understanding of digital assets, including DeFi, RWAs, and smart-contract protocols, is necessary to effectively connect clients.
• capital markets: Knowledge of capital markets is important to understand the institutional landscape and facilitate relevant introductions.
• communication skills: Excellent written and verbal communication are essential for delivering a high-touch client experience and making strategic introductions.
• attention to detail: This skill is critical for managing client interactions, deliverables, and internal coordination effectively.

Who this role suits

• A person with a background in client-facing roles within crypto, fintech, or financial services.
• Someone who thrives on building trust and credibility with clients, anticipating their needs.
• An organized individual who can manage multiple priorities in a fast-paced environment.
• A self-starter with a client-first mindset and a passion for digital assets.

From the employer

• Serve as a primary point of contact for The Tie’s corporate access clients, delivering exceptional relationship management and support
• Provide a high-touch, white-glove client experience, ensuring client needs are anticipated and exceeded
• Manage and execute The Tie Innovator Webinar Series, including planning, coordination, and client engagement
• Assist in connecting protocols with relevant institutional partners through thoughtful, strategic introductions aligned with their core objectives
• Maintain strong attention to detail across all client interactions, deliverables, and internal coordination
• Track client activity, feedback, and engagement to inform relationship strategy and growth opportunities
• Cultivate strong, active relationships with institutional clients and partners to effectively identify and facilitate meaningful introductions between them and our protocol clients

• Full-time client-facing work experience, working with crypto protocols and/or institutional investors
• Proven experience in relationship management or client-facing roles, preferably within crypto, fintech, or financial services
• Strong knowledge of capital markets, digital assets, blockchain protocols, and institutional crypto landscape
• A solid understanding of crypto, including DeFi, RWAs, smart-contract protocols, and other industry sectors is highly preferred
• Demonstrated ability to build trust and credibility with clients
• Excellent communication skills, both written and verbal
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Self-starter comfortable operating in a fast-paced, evolving environment
• Client-first mindset with a commitment to delivering high-quality service and experiences
• Passionate about digital assets a major plus

• Competitive compensation (salary, bonus, and options)
• Health, dental, vision, and disability insurance
• Flexible paid time off
• A fast-paced and exciting work environment
• Strong teamwork-driven culture