Senior Product Designer

About the role

This role focuses on enhancing user experiences through design and AI integration within Manychat. The Senior Product Designer will manage the entire product development process, from initial discovery and research through to design, testing, and final launch. A key responsibility involves creating intuitive, data-rich experiences that simplify complex information into clear, actionable insights for users.

A core aspect of this position is exploring how artificial intelligence can improve analytics. This includes developing features that surface insights, enable conversational data exploration, and guide users toward meaningful actions. The designer will collaborate closely with product, engineering, and data teams to shape solutions, align priorities, and ensure high-quality outcomes.

Success in this role means demonstrating a strong ability to translate complex data into clear and actionable user experiences, particularly within analytics surfaces and flows. It also involves thoughtfully applying AI to enhance these experiences and staying current with emerging AI and UX patterns to improve Manychat's product. Building strong collaborative relationships across teams and taking full ownership of end-to-end design within assigned problem areas are also crucial for success.

The annual salary for this position ranges from $58,500 to $89,700 USD.

Skills that matter here

• product designer: This role requires at least five years of experience as a product designer in a technology-driven organization, with a focus on delivering end-to-end product experiences.
• AI: The role explores how AI can enhance analytics, including surfacing insights and enabling conversational exploration, and requires a deep understanding of AI interface design principles.
• user research: The designer will plan and conduct user research, using both qualitative and quantitative insights to inform design decisions and validate solutions.
• design systems: The role involves contributing to and evolving design systems and patterns, especially for data-rich and AI-enhanced experiences.
• conversational interfaces: Experience designing for complex problem spaces, ideally with exposure to conversational interfaces, is required.
• data-informed experiences: A compelling portfolio should demonstrate work on data-informed experiences that balance user needs with business objectives.

Who this role suits

• A designer who excels at simplifying complex data into clear, actionable user interfaces.
• Someone who proactively seeks out collaboration with engineering, product, and data teams to align on solutions.
• An individual who takes full accountability for their design areas, from initial concept to resolution of friction points.
• A person who can clearly articulate design decisions and influence product direction using rationale and data.

From the employer

What You'll Do

• Contribute across the full product development cycle, from discovery and research through design, testing, and launch.
• Design intuitive, data-rich experiences that turn complex information into clear, actionable insights for users.
• Explore how AI can enhance analytics, including surfacing insights, enabling conversational exploration, and guiding users toward meaningful actions.
• Partner closely with product, engineering, and data teams to shape solutions, align on priorities, and deliver high-quality outcomes.
• Plan and conduct user research (in partnership with research when available), using qualitative and quantitative insights to inform design decisions and validate solutions.
• Act as a point of reference within the design team for AI and data-informed design, contributing to reviews, patterns, and best practices.
• Create clear, structured design artifacts such as flows, prototypes, and documentation that communicate decisions and support cross-functional alignment.

What You'll Bring

• 5+ years of experience as a product designer in a technology-driven organization with a strong track record of delivering impactful end-to-end product experiences.
• Bachelor’s or Master’s degree in Design or a related field.
• A compelling portfolio demonstrating excellence in product design, including work on complex systems, user flows, and data-informed experiences that balance user needs with business objectives.
• Experience designing for complex, ambiguous problem spaces—ideally with exposure to AI-powered features, conversational interfaces, or data-rich products.
• Deep understanding of AI interface design principles, conversational design patterns, prompt engineering, and human-AI interaction frameworks that can scale across diverse use cases and contexts.
• Outstanding communication and stakeholder management skills, with the ability to collaborate cross-functionally, influence product direction, and advocate for design decisions.

What Success Looks Like

• Data & AI-Driven Design: Demonstrates strong ability to translate complex data into clear, intuitive, and actionable user experiences.
• Designs analytics surfaces and flows that help users understand performance, identify opportunities, and take meaningful action.
• Applies AI thoughtfully to enhance analytics experiences, such as surfacing insights, enabling conversational exploration, or guiding users toward decisions.
• Stays current with emerging AI and UX patterns, and evaluates how they can improve Manychat’s product experience in practical ways.
• Cross-Functional Collaboration: Builds strong, collaborative relationships with product, engineering, and design peers to deliver high-quality outcomes.
• Proactively identifies opportunities, gaps, and blockers, helping the team move efficiently and stay aligned.
• Works effectively across functions to shape solutions that balance technical constraints, data complexity, and user needs.
• Contributes to planning and prioritization, ensuring design perspectives are represented in product decisions.
• Ownership & Accountability: Take full accountability for end-to-end design within assigned problem areas, consistently improving experiences by identifying and resolving friction points.
• Contributes to and evolves design systems and patterns, particularly for data-rich and AI-enhanced experiences.
• Leverage deep research, data and customer knowledge to inform all design decisions, ensuring solutions meet real user needs and business objectives.
• Influence & Business Acumen: Communicates design decisions clearly and persuasively, using storytelling, rationale, and data to bring stakeholders along.
• Influences product decisions by bringing a strong point of view and advocating for user-centered, high-impact solutions.
• Demonstrates strong product thinking by balancing user needs with business goals and understanding how design impacts key metrics.
• Creates clear narratives and documentation that help the product group understand problems, decisions, and progress.