Senior Product Designer, Truework

About the role

This Senior Product Designer will take ownership of the design process for key Truework product areas, covering experiences for borrowers, lenders, and internal operations. The work spans from initial discovery to launch and ongoing iteration, requiring close collaboration with product and engineering teams to define problems and shape roadmaps. The core responsibility is to translate complex financial workflows, such as verification requests and consent processes, into clear and user-friendly interfaces.

A significant aspect of this role involves designing for trust and clarity within a sensitive financial context. This means prioritizing transparency, preventing errors, ensuring accessibility, and building confidence through UI patterns. The designer will also integrate AI-assisted tools for rapid prototyping and validation, and will be expected to make lightweight UI changes in code when appropriate to speed up iteration and improve product quality.

Success in this position requires translating insights from qualitative research, stakeholder input, and product data into tangible outcomes. The designer will create detailed interaction and visual designs for responsive web and platform surfaces, providing clear specifications for engineers. Cross-functional collaboration with teams like Customer Success, Sales, and Compliance is essential to ensure designs are effective in real-world scenarios and contribute to the overall design system and standards for Truework.

The salary for this position ranges from $120,000 to $180,000 USD annually.

Skills that matter here

• product design experience: The role requires 5-8+ years of experience, demonstrated through a portfolio showcasing end-to-end design thinking and measurable impact.
• complex domains: The designer must be comfortable working in intricate financial environments where edge cases are important, simplifying complexity into usable flows.
• collaborative, cross-functional environments: The role involves influencing decisions through clear communication within diverse teams, rather than relying on authority.
• research: The ability to independently plan and execute lightweight research, including interviews and usability testing, is necessary.
• fintech, lending, mortgage, identity, compliance-heavy, or other high-trust regulated spaces: Experience in these specific areas is beneficial for navigating the sensitive financial domain of Truework.
• design systems: Familiarity with design systems, documentation, and scalable component thinking is a valuable asset for this role.

Who this role suits

• You are a designer who excels at simplifying complex information and workflows into intuitive user experiences.
• You thrive in collaborative environments, able to influence decisions and align teams through strong storytelling and clear communication.
• You are detail-oriented, with a focus on interaction patterns, content clarity, and accessibility best practices.
• You possess a strong bias for action, taking ownership to deliver meaningful outcomes and remaining resilient through ambiguity.

From the employer

What you’ll do

• Own design for key Truework product areas across borrower, lender, and internal operational experiences (as applicable), from discovery through launch and iteration.
• Partner with Product and Engineering to define problems, shape roadmaps, and deliver high-quality solutions that align user needs with business outcomes.
• Simplify complex workflows (verification requests, document collection, consent/authorization, status visibility, exception handling) into clear, user-friendly experiences.
• Use AI-assisted design and development tools to rapidly prototype, validate, and—when appropriate—implement lightweight UI changes in code to improve iteration speed and overall product quality.
• Design for trust and clarity in a sensitive financial domain—prioritizing transparency, error prevention, accessibility, and confidence-building UI patterns.
• Translate insights into outcomes by combining qualitative research, stakeholder input, and product data to propose, test, and refine solutions.
• Create thoughtful interaction and visual design across responsive web and/or platform surfaces, producing clear specs and assets for engineering.
• Facilitate alignment with workshops, design reviews, and strong storytelling—helping teams move from ambiguity to decisions.
• Collaborate cross-functionally with partners such as Customer Success, Sales, Compliance/Legal, Data, and Operations to ensure designs work in the real world.
• Contribute to design systems and standards to improve consistency, speed, and quality across Truework.

What you bring

• 5–8+ years of product design experience (or equivalent), with a strong track record of shipping high-quality work.
• Your portfolio demonstrates end-to-end thinking: problem framing, exploration, rationale, collaboration, iteration, and measurable impact.
• Comfort working in complex domains where edge cases matter, and ability to distill complexity into simple, usable flows.
• Strong product instincts—balance user needs, business goals, technical constraints, and timeline realities.
• Experience in collaborative, cross-functional environments, influencing decisions through clarity rather than authority.
• Ability to independently plan and execute lightweight research (interviews, usability testing, concept validation) and partner effectively with researchers when available.
• Attention to detail: interaction patterns, content clarity, information hierarchy, and accessibility best practices.
• A strong bias for action: raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Nice to have

• Experience in fintech, lending, mortgage, identity, compliance-heavy, or other high-trust regulated spaces.
• Experience designing B2B / B2B2C products, especially workflows used by operations teams or external partners.
• Familiarity with design systems, documentation, and scalable component thinking.
• Experience designing for secure data, consent, and privacy-forward user experiences.

What We Offer

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office environment with hub locations and in-office perks (lunch, commuter stipend, snacks)
• A relocation stipend may be provided.