Role in brief
Mesh is building infrastructure for crypto payments, enabling the use of tokenized assets for commerce. This Solutions Engineer role focuses on guiding customers through the implementation and adoption of Mesh's API and SDK. It suits someone with a background in sales or solutions engineering, strong technical API knowledge, and experience in a startup environment, who can build customer trust and accelerate adoption.
About the role
This Solutions Engineer position at Mesh involves working directly with customers to integrate their crypto payment solutions. The role requires designing and implementing technical solutions during pre-sales, and guiding customer teams on best practices for SDK and API implementation. A key aspect is reducing timelines for platform rollouts and ensuring a smooth customer experience from initial contact through to full adoption.
Success in this role means accelerating sales and implementation timelines by optimizing internal tools and data, and effectively resolving technical issues that arise between customers and internal teams. The Solutions Engineer acts as a bridge, translating customer needs into technical actions and ensuring that Mesh's offerings are fully utilized. This involves a blend of technical expertise and strong interpersonal skills to build lasting customer relationships.
Mesh aims to make crypto payments reliable and widely used, addressing the current challenge of tokenized assets being largely unusable for everyday commerce. The company is supported by significant investors and is focused on building foundational infrastructure for the digital economy. This role contributes directly to that mission by ensuring customers can effectively leverage Mesh's technology to unlock liquidity.
The annual salary for this position ranges from $170,000 to $225,000 USD.
Skills that matter here
- API: This role requires demonstrated technical knowledge in using and troubleshooting APIs, and guiding customers on API implementation best practices.
- SDK: The Solutions Engineer will guide customer business and technical teams on SDK implementation best practices to facilitate platform rollouts.
- coding: Technical coding skills are required for this role, likely for solution design and troubleshooting.
- automation: Experience with automation is a technical skill relevant to this position, potentially for streamlining processes or solutions.
- AI: Familiarity with AI tools like Claude/Codex is a required technical skill, possibly for enhancing internal workflows or customer solutions.
Who this role suits
- You have 2-5 years of experience in a sales or solutions engineering capacity, ideally within a startup environment.
- You possess strong interpersonal and communication skills, enabling you to build trust and maintain customer relationships.
- You are adept at managing multiple projects concurrently and can triage and resolve technical issues efficiently.
- You have a foundational understanding of crypto and fintech, including blockchain technology and digital assets.
From the employer
- Serve as solutions/sales engineer, building strong customer relationships and trust with prospect and customers to drive rapid implementation and adoption
- Design and implement solutions for pre-sales, including analytics, processes, documentation, and technical infrastructure that accelerate sales and implementation timelines
- Optimize tools and data from Gong, Pylon, Kapa, Datadog, Amplitude, and AI-powered self-service solutions to enhance internal workflows, improve ease of closing deals, handling customer objections/questions, and elevate customer experience
- Guide customer business and technical teams on SDK and API implementation best practices to significantly reduce timelines and facilitate broader platform rollouts
- Triage and resolve technical issues between prospects/customers and internal
- Travel occasionally (approximately once monthly) for strategic customers, company meetings, or industry events
- Bachelor's degree in Computer Science, Data, or equivalent work experience.
- 2-5 years of experience as a sales/solution engineer, solutions architect, support engineer or equivalent, ideally with some experience in a startup environment
- Experience as an early stage team member or early team builder is highly valued
- Strong interpersonal and communication skills with the ability to build and maintain customer relationships
- Demonstrated technical knowledge, use and troubleshooting skills with APIs
- Ability to manage multiple projects simultaneously
- Familiarity with API management tools, SDK’s, and demo software like Coast is a plus
- Knowledge of crypto and fintech, including blockchain technology, digital assets, financial regulations, and use cases
- Technical skills: Coding, API/SDK, and AI (Claude/Codex), /automation experience
- Competitive salary and equity that grows as you and the company grow
- Comprehensive health coverage for you and your family
- Unlimited PTO
- Dedicated budget for courses, conferences, and certifications
- Remote-friendly approach with top-tier tools and equipment
Questions about this role
What is the remote work policy for this role?
This is a remote position, with occasional travel required approximately once a month for strategic customers, company meetings, or industry events.
What level of experience is expected for this position?
Candidates should have 2-5 years of experience in a sales/solution engineer, solutions architect, or support engineer role, with early-stage startup experience being highly valued.
What are the key technical skills required?
Key technical skills include experience with APIs and SDKs, coding, automation, and AI tools like Claude/Codex.