Role in brief
Binance seeks a Trading Support Specialist for VIP and Institutional clients in the APAC region. This role involves providing support and project management for high-value customers. Candidates with experience in trading support and strong communication skills, especially bilingual in English and Mandarin, are encouraged to apply.
About the role
As a Trading Support Specialist at Binance, you will focus on delivering dedicated support to VIP and institutional clients. Your responsibilities will include guiding customers through the use of Binance's systems, particularly API integration, and addressing any account-related issues they may encounter.
You will work closely with various internal teams to represent the needs of VIP clients and ensure their feedback drives product improvements. Success in this role means effectively managing client relationships, resolving issues under pressure, and contributing to the overall growth of institutional services.
The salary for this role ranges from $60,000 to $100,000, reflecting the level of expertise required.
Skills that matter here
- API: This role requires hands-on experience in API trading to assist clients effectively.
- trading platforms: A solid understanding of trading platforms is essential for supporting clients and managing their trading activities.
- crypto derivative trading: Knowledge of crypto derivative products is crucial for advising clients on their trading strategies.
Who this role suits
- A candidate with at least three years of experience in client or trading desk support within financial services.
- Someone who thrives under pressure and has strong problem-solving abilities.
- A person who communicates effectively across departments and can manage client relationships.
- Fluency in English and Mandarin is essential for coordinating with international stakeholders.
From the employer
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
- Being the first line support for all account and system related issues
- Serve as the representative of VIP customers to internal teams including account, finance, risk and products
- Collect customer feedback and manage projects to realise the product change requirements
- Provide system and product updates to customers to ensure they are aware of all the major changes in time
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
- Playing a client manager role and able to support client’s growth and business development
- Understanding of crypto derivative trading products
- Outstanding problem solving skills with the ability to resolve issues under high pressure
- Excellent communication skills to facilitate cross departmental communication
- Able to participate in an on-call rotation, as required by the business
- Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote policy for this role?
The position is remote, but the work-from-home arrangement may vary depending on the business team's needs.
What skills are required for this position?
Candidates should have experience with trading platforms, API trading, and an understanding of crypto derivatives.
How can I apply for this job?
Interested candidates can apply through the Binance website.