Role in brief
Binance is seeking a Trading Support Specialist for its VIP & Institutional team in the APAC region. This role focuses on providing direct support to high-value clients, managing their needs, and acting as their internal advocate. Candidates with experience in financial services client support and a strong grasp of trading platforms and crypto derivatives should apply.
About the role
This role involves being the primary contact for Binance's most valuable institutional and VIP clients. You will provide direct support across various communication channels, guiding clients through system integration, API usage, and resolving account or system-related issues. The position requires a proactive approach to client assistance, ensuring smooth operations and high satisfaction for key users.
A significant part of this job is representing VIP clients internally, relaying their feedback and requirements to teams such as finance, risk, and product development. You will manage projects aimed at implementing product changes based on client input and keep clients informed about system and product updates. This ensures client needs are met and they remain engaged with Binance's offerings.
Success in this role means effectively supporting client growth and business development by understanding their needs and advocating for them within Binance. You will need to demonstrate strong problem-solving skills, especially under pressure, and maintain excellent communication across departments. The ability to manage client expectations and contribute to their overall experience is key.
The salary for this position ranges from $60,000 to $100,000 annually.
Skills that matter here
- API: This role requires guiding VIP customers on integrating and using Binance's system, including API functionality, with hands-on experience being a strong plus.
- trading platforms: A solid understanding of trading platforms and exchanges, including order types and execution processes, is necessary for supporting institutional clients.
- crypto derivative trading: Understanding crypto derivative trading products is required to effectively assist and support VIP and institutional clients.
Who this role suits
- Someone with at least three years of experience in client or trading desk support within financial services.
- An individual who can act as a client manager, focusing on client growth and business development.
- A person with strong problem-solving abilities, capable of resolving issues under pressure.
- Someone who is bilingual in English and Mandarin to coordinate with international partners and stakeholders.
From the employer
- Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
- Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
- Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
- Being the first line support for all account and system related issues
- Serve as the representative of VIP customers to internal teams including account, finance, risk and products
- Collect customer feedback and manage projects to realise the product change requirements
- Provide system and product updates to customers to ensure they are aware of all the major changes in time
- Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
- Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes
- Playing a client manager role and able to support client’s growth and business development
- Understanding of crypto derivative trading products
- Outstanding problem solving skills with the ability to resolve issues under high pressure
- Excellent communication skills to facilitate cross departmental communication
- Able to participate in an on-call rotation, as required by the business
- Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders
- Hands-on experience in API trading is a strong plus
- Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus
- Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
Is this a remote position?
Yes, this is a remote position with a work-from-home arrangement, though the specific arrangement may vary depending on the business team's needs.
What level of experience is required?
Candidates should have a minimum of 3 years of relevant experience in a client or trading desk support role within financial services.
What are the core skills needed for this role?
Key skills include experience with API, trading platforms, and crypto derivative trading, alongside strong problem-solving and communication abilities.