Associate Manager, SAM

About the role

In this role, you will oversee the content lifecycle for compliance operations, managing a small team and ensuring the timely delivery of procedural content. Your responsibilities will include leading program management efforts, tracking progress, and resolving blockers while collaborating with various teams.

You will also be tasked with shaping the AI strategy for content, deploying AI agents, and automating workflows to improve efficiency. Success in this position means effectively managing compliance initiatives and driving measurable improvements in operations.

The base salary for this role is set at $117,385, with potential for equity and bonuses.

Skills that matter here

• compliance operations: This role requires extensive experience in compliance operations to manage and enhance processes.
• financial crimes: Knowledge in financial crimes is essential for overseeing compliance and risk management.
• AML/BSA: Experience with AML/BSA frameworks is necessary for operational effectiveness in compliance.
• program management: Strong program management skills are crucial for managing multiple cross-functional initiatives.
• AI agents: You will build and manage AI agents to streamline compliance operations.
• automated workflows: This role involves creating automated workflows to improve efficiency in compliance tasks.

Who this role suits

• A candidate with over 7 years of experience in compliance or related fields.
• Someone who thrives in a fast-paced environment and is comfortable managing multiple projects.
• A person with a strong background in program management and a proven ability to lead teams.
• An individual who is innovative and can effectively implement AI solutions in operational contexts.

From the employer

What you’ll do:

• Own the end-to-end content lifecycle across TM, Screening, and EDD, managing intake, prioritization, creation, review, approval, publishing, and change communication for all procedural content, guidance documents, and job aids
• Lead a small team of 2-3 contractors, assigning work, setting priorities, and ensuring consistent quality and delivery against deadlines
• Drive program management for the TM function, hosting weekly change management meetings, tracking the book of work, resolving blockers, and reporting progress to senior leadership
• Build and deploy AI agents and automated workflows to scale content production, streamline intake processes, and reduce manual effort across daily operations
• Partner cross-functionally with Engineering, L&D, Operations, 2nd Line Compliance, and Program teams to align content and process changes across the organization
• Shape the AI strategy for the content domain, identifying opportunities for automation, building agent-driven solutions, and driving adoption across the team

Required skills and experience:

• 7+ years of experience in compliance operations, financial crimes, AML/BSA, or related regulatory environments
• Demonstrated program management track record, including managing 3+ cross-functional initiatives simultaneously with structured tracking and deadline-driven delivery
• Hands-on experience applying AML/BSA, transaction monitoring, sanctions screening, or EDD regulatory frameworks in an operational context
• Proven ability to build and manage AI agents and automated workflows, including driving AI strategy and adoption within a functional domain
• Experience managing content lifecycles or knowledge management functions in a regulated environment, with published outputs used by front-line operations teams
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice:

• Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)). Annual base salary range (excluding equity and bonus): $117,385—$117,385 USD
• Application Limit: Candidates may submit a maximum of 4 applications per 30-day period.
• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View [Employee Rights](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf), [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf), and [E-Verify](https://static-assets.coinbase.com/e-verify.pdf) Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at [email protected]. Need screen reading technology? [Click here](https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn) to download a free compatible screen reader and view the [tutorial](http://www.chromevox.com/tutorial/).