Billing Specialist

About the role

This Billing Specialist role focuses on the detailed processing and analysis of financial transactions within Inktech's Fintech and iGaming platforms. Responsibilities include handling withdrawal requests, investigating deposit issues, and verifying payment details. The position requires a deep understanding of payment processes, including both crypto and fiat transactions, to maintain operational integrity and user trust.

A key aspect of this role is fraud detection and prevention. The specialist will analyze user behavior, identify suspicious transaction patterns, and make decisions on individual cases. This involves processing refunds, correcting erroneous credits, and interacting with support teams to resolve transaction-related issues. Success in this position means accurately managing financial flows and proactively safeguarding against fraudulent activities.

The Billing Specialist will contribute to a product-focused team, ensuring the smooth operation of payment systems. This involves maintaining detailed transaction logs and recording decisions made during investigations. The role is suited for someone who can work independently under pressure, take responsibility for their decisions, and contribute to the company's continuous improvement of anti-fraud processes.

The annual salary for this position ranges from $63,250 to $109,250, with potential for performance bonuses and regular salary reviews.

Skills that matter here

• Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat: This skill is essential for accurately processing various financial transactions and understanding their underlying mechanisms.
• Experience in payments, billing, anti-fraud, fintech, or operational support: This background provides the necessary foundation for managing transaction flows and identifying anomalies.
• Analytical thinking and data skills: These skills are crucial for analyzing user behavior, detecting fraud patterns, and making informed decisions on suspicious transactions.
• Ability to make decisions on each case and take responsibility for them: The role requires independent judgment and accountability when investigating and resolving transaction issues.
• Ability to work under high pressure: This is important for managing a high volume of transactions and critical financial investigations effectively.
• Ability to work shifts, including night shifts: The nature of global financial operations requires flexibility to cover various working hours.

Who this role suits

• A candidate who thrives on detailed financial analysis and enjoys investigating complex transaction patterns.
• Someone who is comfortable making independent decisions under pressure and taking full responsibility for those choices.
• An individual with prior experience in high-risk financial environments, particularly those involving iGaming or cryptocurrency.
• A professional who is adaptable to shift work, including nights, and values contributing to fraud prevention efforts.

From the employer

• Manual processing of withdrawal requests;
• Analysis of deposits and unsuccessful transactions;
• Investigation of suspicious and abnormal transactions;
• Detection and formation of fraud patterns;
• Analysis of user behavior;
• Verification of payment details;
• Processing refunds and erroneous credits;
• Analyzing PSP technical statuses;
• Interacting with L1 support on transaction issues;
• Maintaining transaction logs and recording decisions.

• Understanding of payment processes: deposits, withdrawals, PSPs, crypto/fiat;
• Experience in payments, billing, anti-fraud, fintech, or operational support;
• Analytical thinking and data skills;
• Ability to make decisions on each case and take responsibility for them;
• Ability to work under high pressure;
• Ability to work shifts, including night shifts;
• At least one year of experience in payments, fintech, iGaming, or related high-risk projects.
• Nice to have:
• Experience in iGaming / gambling / crypto / high-risk projects;
• Experience working with multiple PSPs;
• Participation in building or improving anti-fraud processes;
• Experience with manual withdrawals and complex cases.

• High salary (plus performance bonuses and salary revision on a regular basis);
• Work schedule: Mon-Fri (9h with 1h lunch break), flexible start 8:00-10:00;
• 24-days holiday leave;
• Corporate English lessons;
• Exciting work challenges that allow you to grow to your full potential;
• Strong team of like minded professionals who will be by your side to accomplish ambitious projects, and to stimulate your professional development and bring experience.