Binance Accelerator Programme - Campaigns Operations, Binance Square

About the role

This internship involves comprehensive support for Binance Square's campaign operations. The intern will assist with drafting campaign documentation, configuring backend settings, and coordinating promotional activities such as banners and push notifications. Responsibilities also include overseeing campaign launches, tracking progress, and managing post-campaign activities to ensure smooth execution and effective outreach.

A key aspect of the role is user support and issue resolution. The intern will collect and analyze common user inquiries, working with product and tech teams to debug issues and verify fixes. They will also handle escalated user tickets from moderation and customer service teams, maintaining FAQs and user documentation to improve communication and overall user experience.

The role requires monitoring real-time campaign data and preparing detailed post-campaign reports that offer actionable insights for future improvements. Additionally, the intern will collaborate with various cross-functional teams to plan, coordinate, and launch integrated growth initiatives aimed at accelerating user and content growth within the Binance Square ecosystem.

The annual salary for this internship ranges from $98,000 to $162,000 USD.

Skills that matter here

• Web3: Experience in Web3 is considered advantageous for understanding the ecosystem and user base.
• content or creator economy: Past experience in these areas is a plus, indicating familiarity with relevant platforms and user engagement strategies.
• English: Strong bilingual communication skills in English are required for engaging with vendors and internal stakeholders.
• Mandarin: Strong bilingual communication skills in Mandarin are required for engaging with vendors and internal stakeholders across regions.

Who this role suits

• A recent graduate with a genuine interest in crypto, blockchain, and digital communities.
• Someone who excels at execution, pays close attention to details, and demonstrates patience and accountability.
• An individual with strong communication and collaboration skills who can think critically and solve problems independently.
• A resourceful, proactive, and eager learner who thrives in a fast-paced, entrepreneurial environment.

From the employer

• Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management.
• Collect & extract frequently-appeared cases from user inquiries, work with Product and Tech teams to debug issues, verify fixes, and reduce the number of potential user cases.
• Handle escalated user tickets from the Mod & Customer Service team, maintain FAQs and other user documents to ensure consistent communication and improve user experience.
• Monitor real-time campaign data and deliver post-campaign reports with actionable insights for future optimization.
• Plan, coordinate, and launch integrated growth initiatives and campaigns in partnership with cross-functional teams to accelerate scalable user and content growth.

• Recent graduate, with a strong interest in crypto, blockchain, and digital communities.
• Past experience in Web3, content or creator economy is a plus advantage.
• Strong bilingual communication skills in English and Mandarin, with the ability to effectively engage vendors and internal stakeholders across regions.
• Execution excellence with attention to details and a high level of patience and accountability.
• Good communication and collaboration skills with ability to think critically and solve problems independently.
• Resourceful, proactive, and eager to learn in a fast-paced, entrepreneurial environment.

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).