Role in brief
Binance, a major blockchain ecosystem, seeks a recent graduate for a remote internship in Campaigns Operations for Binance Square. This role involves managing the full lifecycle of campaigns, from documentation and configuration to launch, tracking, and post-campaign analysis. Candidates with strong bilingual communication skills in English and Mandarin, a keen interest in crypto, and a proactive approach will find success here.
About the role
This internship focuses on the operational aspects of campaigns within Binance Square, a part of the broader Binance ecosystem. The role involves hands-on work across the entire campaign lifecycle, including drafting documentation, configuring backend settings, and coordinating promotional activities like banners and push notifications. The intern will also be responsible for tracking campaign progress and managing post-campaign activities.
A key part of this role is user support and issue resolution. The intern will collect common user inquiries, work with product and tech teams to debug issues, and verify fixes. This includes handling escalated user tickets and maintaining FAQs to ensure clear communication and improve the overall user experience within Binance Square. Success in this area means reducing user issues and improving support documentation.
The role also involves data analysis and strategic planning. The intern will monitor real-time campaign data and produce post-campaign reports that offer actionable insights for future optimization. Additionally, the intern will collaborate with various cross-functional teams to plan, coordinate, and launch integrated growth initiatives aimed at increasing user and content engagement on Binance Square.
The annual salary for this internship ranges from $98,000 to $162,000 USD.
Who this role suits
- A recent graduate with a strong interest in crypto, blockchain, and digital communities.
- Someone with past experience in Web3, content, or the creator economy.
- An individual who is highly detail-oriented, patient, and accountable in their execution.
- A resourceful, proactive, and eager learner who thrives in a fast-paced environment.
From the employer
- Assist in the full lifecycle of Square campaign operations, including drafting campaign documentation, managing backend configurations, coordinating on-site promotions (banners, push notifications, and pop-ups), overseeing campaign launches, tracking ongoing progress and post-campaign management.
- Collect & extract frequently-appeared cases from user inquiries, work with Product and Tech teams to debug issues, verify fixes, and reduce the number of potential user cases.
- Handle escalated user tickets from the Mod & Customer Service team, maintain FAQs and other user documents to ensure consistent communication and improve user experience.
- Monitor real-time campaign data and deliver post-campaign reports with actionable insights for future optimization.
- Plan, coordinate, and launch integrated growth initiatives and campaigns in partnership with cross-functional teams to accelerate scalable user and content growth.
- Recent graduate, with a strong interest in crypto, blockchain, and digital communities.
- Past experience in Web3, content or creator economy is a plus advantage.
- Strong bilingual communication skills in English and Mandarin, with the ability to effectively engage vendors and internal stakeholders across regions.
- Execution excellence with attention to details and a high level of patience and accountability.
- Good communication and collaboration skills with ability to think critically and solve problems independently.
- Resourceful, proactive, and eager to learn in a fast-paced, entrepreneurial environment.
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
Questions about this role
What is the remote work policy for this internship?
This is a remote position, and the work-from-home arrangement may vary depending on the specific business team's needs.
What level of experience is required for this role?
This is an internship specifically for recent graduates with a strong interest in the crypto space. Prior experience in Web3, content, or the creator economy is a plus.
What are the key language requirements for this role?
Strong bilingual communication skills in both English and Mandarin are required to effectively engage with vendors and internal stakeholders across different regions.