Client Operations Associate

About the role

This role focuses on client interaction and operational efficiency within River, a company dedicated to Bitcoin-centric financial services. The associate will be the primary contact for client questions and feedback, ensuring their needs are met while also identifying opportunities to streamline operations. Success in this position involves consistently improving the client experience and contributing to the scalability of the business through refined processes and communication.

A key aspect of this position is acting as a liaison between clients and various internal departments, including Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services. This requires strong communication skills and the ability to translate client needs into actionable insights for different teams, supporting overall business objectives and product enhancements.

The company values clear thinking, effective communication, and a results-oriented approach. Candidates should be self-starters who can adapt quickly and manage multiple tasks. The role is situated within a rapidly growing fintech startup that has secured significant investor funding and maintains public financial transparency, indicating a dynamic and accountable work environment.

The salary for this full-time Client Operations Associate role is $70,000 USD.

Skills that matter here

• Excel: This tool is used for analyzing data and identifying trends in client activity and inquiries.
• Google Sheets: This tool is used for analyzing data and identifying trends in client activity and inquiries.
• SQL: This skill is beneficial for data analysis to understand client activity and inform operational improvements.
• product management: Experience in this area is a plus, suggesting an understanding of how to contribute to product improvement based on client feedback.

Who this role suits

• Someone who enjoys direct client interaction and can effectively manage feedback and inquiries.
• An individual who is proactive in identifying and implementing operational improvements to scale processes.
• A person capable of acting as a central point of contact, coordinating between clients and diverse internal teams.
• A highly adaptable self-starter who thrives in a fast-paced, evolving startup environment.

From the employer

• Directly interface with clients to manage questions and feedback about our products and services
• Analyze and identify trends in client activity and inquiries
• Identify and develop operational efficiencies to scale the business and processes
• Refine the business rules, automations, and communication methods across Client Operations
• Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

• Ability and interest to work in a fast-paced fintech startup environment
• High agency self starter
• Collaborate and problem-solve well
• Customer-facing experience preferred
• Great communicator, conversationalist
• Highly adaptable; able to shift focus on the fly and balance many tasks
• Ability to identify trends in data and make decisions based on analyses
• Excel/Google Sheets, SQL, product management experience a plus, but not required
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

• Salary: $70,000
• Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• Fully remote option
• West Coast only (PST)