Remote
$53k–$59k
middle
English C1
2 months ago
full-time
quality 7.4/10
- Own and deepen relationships with a portfolio of Coinbase's highest-value customers.
- Lead resolution of complex, escalated customer issues by partnering cross-functionally.
- Drive customer onboarding and product adoption by educating clients on new features.
- Partner with CX leadership to identify trends and shape process improvements.
- Mentor and support junior Concierge agents.
- 4+ years of experience in customer success, account management, or high-touch client advisory roles.
- Professional fluency in both French and English.
- Demonstrated ability to manage high-value client relationships.
- Currently holds or has previously held a CISI Investment Operations Certificate (IOC).
- Able and willing to support on-call coverage and manage escalations outside normal working hours.
- Target annual base salary range: £52,920 — £58,800 GBP.
- Total compensation may include equity and bonus eligibility and benefits (medical, dental, vision).
Similar jobs
Customer Success Specialist II
Coinbase · Remote
$90k–$150k
5 months ago
View →
Customer Support for Online Video Streaming platform - German
Cognizant · Remote
$18k–$30k
1 month ago
View →
Customer Success Associate
Garage IT · Remote
$60k–$95k
1 month ago
View →
Technical Customer Success Manager
Merkle Science · Remote
$20k–$40k
2 months ago
View →
Remote - Customer Service (Fintech)
Btse · Remote
$120k–$200k
3 months ago
View →
Customer Success Engineer
GitLab · Remote
$81k–$138k
4 months ago
View →