Role in brief
Cognizant is hiring a Customer Support representative for an Online Video Streaming platform, focusing on assisting customers in German and English. This role is ideal for those with customer service experience who are proactive and detail-oriented.
About the role
In this role, you will provide customer support for an Online Video Streaming platform, addressing queries through various communication channels. Your work will involve troubleshooting issues, documenting interactions, and escalating complex problems as necessary.
Cognizant values a pleasant work environment and offers professional development opportunities. You will be part of a global organization that is rapidly growing, with a clear career path and training options available.
The salary range for this position is between $17,500 and $30,000, with competitive pay and relocation allowances for international candidates.
Who this role suits
- Has at least one year of customer service experience, preferably in a contact center.
- Possesses excellent communication skills in both German and English.
- Demonstrates a proactive attitude and strong team spirit.
- Is organized, detail-oriented, and open to flexible working hours.
From the employer
- Answer customer queries via phone, e-mail, or chat.
- Identify client problems and troubleshoot to find solutions.
- Document actions taken and categorize cases and possible bugs for the engineering team.
- Provide general and technical support for paid products.
- Escalate complex problems according to defined procedures.
- At least 12 months of direct customer service experience, preferably in contact centers (B2C/B2B).
- Good verbal and oral communication skills.
- Excellent German native level written and spoken communication skills.
- Fluency in English.
- Proactive attitude and strong team spirit.
- Organized and able to learn new processes and concepts.
- Strong attention to detail.
- Ability to empathize with clients.
- Openness to work flexible hours (may include evenings, weekends, and/or holidays).
- Valid Legal Work Permit.
- Pleasant and inspiring working atmosphere.
- Opportunity to be part of a rapidly expanding global organization.
- Professional development and clear career path.
- Training & development opportunities.
- Competitive salary & relocation allowance (for international candidates).
Questions about this role
What is the remote policy?
This position is remote, with relocation options available.
What level of experience is required?
Candidates should have at least 12 months of direct customer service experience.
How can I apply for this position?
You can apply through the Cognizant careers website.
Similar jobs
Customer Success Associate
Concierge Specialist IV
Technical Customer Success Manager
Remote - Customer Service (Fintech)
