Consumer Compliance Manager - UDAAP and Reg E focused

About the role

In this role, you will lead the U.S. consumer compliance program at Crypto.com, focusing on UDAAP and Regulation E compliance. Your responsibilities include designing and executing compliance controls across various product offerings, ensuring adherence to consumer protection laws.

You will work closely with product, operations, legal, and customer support teams to integrate compliance measures into workflows. Success in this position requires a proactive approach to identifying potential compliance issues and the ability to manage regulatory examinations and audits effectively.

The listed salary range is competitive for compliance roles in the financial services sector.

Who this role suits

• A person with over three years of compliance experience in financial services or fintech.
• Someone who is comfortable working autonomously in a fast-paced environment.
• An individual with strong knowledge of consumer protection laws and experience in UDAAP and Reg E compliance.
• A collaborative team player who can work effectively with cross-functional teams.

From the employer

Responsibilities

• Own and maintain the U.S. Consumer Compliance framework, serving as the subject matter expert on Reg E (EFTs, error resolution, unauthorized transfers, chargebacks, notice disclosures) and UDAAP risk mitigation across all products.
• Conduct ongoing compliance reviews of consumer-facing flows, terms of service, disclosures, promotional materials, and product features to identify and prevent potential UDAAP issues.
• Oversee and enhance Reg E error resolution timelines, root-cause analysis for consumer complaints, and chargeback compliance mechanisms.
• Lead preparations for consumer compliance examinations and audits; manage project plans, scoping, timelines, and deliverables for regulatory remediation efforts.
• Own, update, and operationalize consumer compliance policies, ensuring alignment with evolving federal (CFPB, FTC, OCC/FDIC standards) and state regulations.
• Partner with product, operations, legal, and customer support teams to integrate consumer protection controls into product rollouts and customer communication (RFI) workflows.
• Provide secondary support for broader compliance program initiatives, including BSA/AML policy alignment, executive committee reporting, and ad hoc regulatory submissions.
• Perform ad hoc special projects as required.

Requirements

• 3+ years of compliance experience in a financial services, fintech, or banking environment.
• Demonstrated subject matter expertise in Reg E (electronic fund transfers, error resolution procedures, prepaid card rules, and credit card compliance) and UDAAP risk frameworks.
• Direct experience managing consumer complaint trends, conducting UDAAP risk assessments, and refining consumer-facing operational processes.
• Proven track record supporting regulatory examinations, internal audits, and executing formal regulatory remediation plans.
• Working knowledge of broader financial regulatory frameworks, including BSA/AML and state-level consumer protection statutes.
• Experience collaborating with product, customer operations, and engineering teams to implement regulatory requirements into workflows.
• Comfort operating with autonomy in a fast-paced environment where procedures may need to be built from scratch.
• Familiarity with banking regulators and examination processes is a plus.

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Work Flexibility Adoption. Flexi-work hour and hybrid set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.