Role in brief
Binance is looking for a Customer Service Representative fluent in Slovak and English to support users and ensure satisfaction. Ideal candidates have experience in customer service and are comfortable with technical queries.
About the role
In this role at Binance, you will be responsible for managing customer inquiries through live chat and support tickets, ensuring timely and effective resolutions. Your ability to communicate clearly and engage with clients will be crucial in maintaining high satisfaction levels.
Working in a fast-paced environment, you will collaborate with a global team to improve customer experiences and support the development of AI tools. This position offers autonomy and opportunities for career growth within a leading blockchain ecosystem.
The listed salary range suggests competitive compensation for a customer service role in the crypto industry.
Who this role suits
- Someone with a strong background in customer service and a knack for problem-solving.
- A proactive individual who enjoys engaging with customers and can handle technical queries.
- An adaptable person comfortable working irregular hours, including weekends and nights.
- A team player who thrives in a collaborative and innovative environment.
From the employer
- Handle high volumes of live chat and support tickets across assigned language queues
- Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- Provide accurate, valid, and comprehensive information on platform features, products, and processes
- Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
- Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
- Go the extra mile to engage customers and deliver a best-in-class experience
- Perform other tasks as assigned by team leaders
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong IT proficiency and ability to handle moderately technical customer queries
- Exceptional written communication skills and active listening ability
- Ability to multi-task, prioritize, and manage time effectively
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
- Knowledge of the cryptocurrency/blockchain field is a strong advantage
- Fluent in English and Slovak
- Willing to work weekends and irregular hours which will include night shifts
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote policy?
This position is remote, but the work-from-home arrangement may vary depending on the business team's needs.
What are the salary expectations?
The salary range for this role is between $90,000 and $150,000.