Role in brief
Binance seeks a Customer Service Representative fluent in Slovenian and English to assist users with inquiries in a remote setting. Ideal candidates have customer service experience and a basic understanding of AI tools.
About the role
In this role, you will provide support to customers by addressing their queries and complaints in both Slovenian and English. You will manage live chat and support tickets, ensuring timely and accurate responses to enhance user satisfaction.
You will work within a dynamic team at Binance, a leading blockchain ecosystem. The company values collaboration and innovation, offering an environment where you can engage with advanced technologies and contribute to improving customer experience.
The salary range for this role is between $135,000 and $225,000, reflecting the competitive nature of the position.
Skills that matter here
- customer service experience: You will utilize your customer service skills to handle inquiries and complaints effectively.
- communication skills: Exceptional written communication is crucial for delivering accurate information to users.
- IT proficiency: Strong IT skills will help you manage technical queries from customers.
- AI concepts understanding: A basic understanding of AI tools is necessary for supporting automated systems.
Who this role suits
- You have a background in customer service and enjoy helping others.
- You are comfortable working in a fast-paced and dynamic environment.
- You possess strong communication skills and can engage with users effectively.
- You are adaptable and willing to work irregular hours, including weekends.
From the employer
- Handle high volumes of live chat and support tickets across assigned language queues
- Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- Provide accurate, valid, and comprehensive information on platform features, products, and processes
- Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
- Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
- Go the extra mile to engage customers and deliver a best-in-class experience
- Perform other tasks as assigned by team leaders
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong IT proficiency and ability to handle moderately technical customer queries
- Exceptional written communication skills and active listening ability
- Ability to multi-task, prioritize, and manage time effectively
- Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
- Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
- Knowledge of the cryptocurrency/blockchain field is a strong advantage
- Fluent in English and Slovenian
- Willing to work weekends and irregular hours which will include night shifts
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Questions about this role
What is the remote work policy?
This position is remote, with a work-from-home arrangement that may vary based on team needs.
What level of experience is required?
Candidates should have at least one year of customer-facing experience.
How do I apply for this position?
Interested candidates can apply through the Binance website.