Data Support Team Lead

About the role

This role involves leading a team of Data Support Specialists, acting as the primary contact for all data-related incidents, requests, and escalations. The team lead will ensure high data quality across various datasets, including gaming, player, and financial information, by writing and optimizing complex SQL queries. A key part of the job is monitoring data pipelines and resolving discrepancies to maintain data integrity.

The successful candidate will collaborate with multiple internal teams, including Data Engineers, Analysts, Product, and Operations, to implement and refine data support processes, service level agreements, and documentation. This position also requires analyzing recurring issues to drive continuous improvement initiatives, ensuring the data support function evolves with business needs. Participation in an on-call rotation may be required.

Success in this position means maintaining robust data quality and integrity across the company's casino operations. It involves effectively mentoring and developing the data support team, ensuring they are equipped to handle data incidents and requests efficiently. Ultimately, the role contributes to the reliability of data that underpins critical business functions in a fast-paced, 24/7 environment.

The annual salary for this position ranges from $55,000 to $88,000.

Skills that matter here

• SQL: This role requires strong proficiency in writing complex queries, optimizing performance, and troubleshooting data issues.
• data analysis: The team lead will use data analysis skills to identify trends, resolve discrepancies, and drive continuous improvement.
• data operations: Experience in data operations is crucial for managing daily data support tasks, incident response, and process improvement.
• data pipelines: Understanding data pipelines is necessary for monitoring their health and resolving any failures or discrepancies.
• ETL processes: Knowledge of ETL processes is important for understanding how data moves and transforms within the system.
• data warehousing: Familiarity with data warehousing concepts helps in managing and ensuring the integrity of large datasets.

Who this role suits

• A person with at least three years of experience in data support or analytics, including one year in a leadership role.
• Someone who thrives in a fast-paced, 24/7 operational environment and can manage multiple tasks under pressure.
• An individual with strong leadership abilities who enjoys mentoring a team and driving continuous improvement.
• A detail-oriented professional with a strong sense of ownership and excellent communication skills for stakeholder management.

From the employer

• Lead, mentor, and develop a team of Data Support Specialists.
• Act as the main point of contact for data-related incidents, requests, and escalations.
• Ensure high data quality and integrity across gaming, player, and financial datasets.
• Write, optimize, and maintain complex SQL queries for data analysis and troubleshooting.
• Monitor data pipelines and resolve data discrepancies or failures.
• Collaborate with Data Engineers, Analysts, Product, and Operations teams.
• Implement and improve data support processes, SLAs, and documentation.
• Analyze recurring issues and drive continuous improvement initiatives.
• Participate in on-call rotation if required.

• 3+ years of experience in data support / data operations / analytics.
• 1+ year of experience in a leadership or team lead role.
• Strong proficiency in SQL (mandatory) – ability to write complex queries, joins, window functions, and optimize performance.
• Experience working with large datasets and relational databases (e.g., PostgreSQL, MySQL, MS SQL Server).
• Understanding of data pipelines, ETL processes, and data warehousing concepts.
• Strong analytical and problem-solving skills.
• Experience in the casino, iGaming, or gaming industry is highly preferred.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management.
• Ability to prioritize and manage multiple tasks under pressure.
• Detail-oriented with a strong sense of ownership.

• Learning and development opportunities and interesting challenging tasks.
• Relocation package (tickets, staying in a hotel for 2 weeks and visa relocation support for our employees and their family members).
• Private medical coverage including inpatient, outpatient, dental care, annual check-ups, maternity support.
• Sport membership benefit (the most diverse sports and wellness offering in Europe with more than 50+ activities).
• Opportunity to develop language skills and partial compensation for the cost of English and Spanish language classes (for localization purposes).
• Birthday celebration present.
• Time for proper rest, with 24 non-business days per year and additional 6 paid sick days.
• Competitive remuneration level with annual review.
• Teambuilding activities.