Director of Engineering — Trust & Safety

What you'll do

• Own the availability, reliability, and security of identity, access, and account-protection systems — treating uptime and resilience as core product, with clear SLOs and strong incident discipline.
• Own the compliance and regulatory-reporting surface end to end across four jurisdictions, partnering with Compliance, Legal, and Risk to make reporting accurate, auditable, and timely.
• Drive the fraud-detection roadmap toward measurable customer impact: fewer account takeovers, faster detection, and less friction for legitimate users.
• Lead, develop, and grow four engineering managers and their squads — setting a high bar for hiring, performance, and technical quality.
• Set engineering standards across the fleet and hold teams accountable for the post-launch quality and reliability of what they ship.
• Lead an AI-native engineering team — raising both speed and the quality bar through modern, spec-driven development practices.
• Operate across functions and countries through influence and credibility, partnering with Product, Security, Fraud, and Compliance leaders.

What we're looking for

• Experience leading engineering at the multi-team level (20+ engineers, multiple managers reporting in) with direct accountability for production systems where downtime or error carries real consequences — payments, identity, security, fraud, or similar.
• A track record of building and raising the bar of an engineering team: hiring, leveling, developing strong engineers, and making the hard people calls.
• Hands-on ownership of reliability for a high-stakes system — fluent in SLOs and incident response, and able to describe structural changes made after major incidents.
• Experience in or close to a regulated environment (fintech, payments, banking, crypto, or similar), treating compliance as a first-class engineering requirement.
• Demonstrated ability to lead an AI-native team — changing how teams build with AI and showing the outcomes, not just adopting tools.
• Strong cross-functional leadership in a matrixed, multi-country organization.
• LATAM experience and Spanish or Portuguese are a strong plus.

Compensation & Benefits

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.