Director of Engineering — Trust & Safety

About the role

This Director of Engineering role focuses on leading the Trust & Safety domain, overseeing systems critical for user identity, access, and account security. The position requires ensuring the availability and reliability of these systems, treating uptime as a core product feature with defined service level objectives and a robust incident response discipline. A key aspect involves driving the fraud detection roadmap to reduce account takeovers and minimize friction for legitimate users.

The role involves end-to-end ownership of compliance and regulatory reporting across four jurisdictions. This requires close collaboration with Compliance, Legal, and Risk teams to ensure accurate, auditable, and timely reporting. The successful candidate will also be responsible for setting engineering standards and holding teams accountable for the post-launch quality and reliability of their deliverables.

Leadership responsibilities include developing and growing four engineering managers and their respective squads, focusing on hiring, performance, and technical quality. The Director will lead an AI-native engineering team, aiming to enhance development speed and quality through modern, spec-driven practices. Success in this position means operating effectively across functions and countries, building influence and credibility with leaders in Product, Security, Fraud, and Compliance.

The annual salary for this position ranges from $150,000 to $250,000 USD.

Skills that matter here

• leading engineering at the multi-team level: This role requires overseeing 20+ engineers and multiple managers, demonstrating leadership capability for large technical organizations.
• accountability for production systems where downtime or error carries real consequences: The Director will manage critical systems related to payments, identity, security, or fraud, where reliability is paramount.
• hands-on ownership of reliability for a high-stakes system: This involves fluency in SLOs and incident response, with the ability to implement structural changes after major incidents.
• experience in or close to a regulated environment: The role operates within a fintech, payments, banking, or crypto context, treating compliance as a fundamental engineering requirement.
• demonstrated ability to lead an AI-native team: The Director will be responsible for transforming how teams build with AI, focusing on measurable outcomes rather than just tool adoption.
• strong cross-functional leadership in a matrixed, multi-country organization: Success depends on influencing and collaborating with various departments across different countries without direct authority.

Who this role suits

• A leader with a track record of building and elevating engineering teams through effective hiring, development, and performance management.
• Someone who views compliance as an integral engineering requirement, especially within regulated financial or crypto environments.
• An individual who prioritizes system reliability and security, demonstrating expertise in managing high-stakes production systems and incident response.
• A manager capable of driving innovation through AI-native development practices and fostering cross-functional collaboration in a distributed, international setting.

From the employer

What you'll do

• Own the availability, reliability, and security of identity, access, and account-protection systems — treating uptime and resilience as core product, with clear SLOs and strong incident discipline.
• Own the compliance and regulatory-reporting surface end to end across four jurisdictions, partnering with Compliance, Legal, and Risk to make reporting accurate, auditable, and timely.
• Drive the fraud-detection roadmap toward measurable customer impact: fewer account takeovers, faster detection, and less friction for legitimate users.
• Lead, develop, and grow four engineering managers and their squads — setting a high bar for hiring, performance, and technical quality.
• Set engineering standards across the fleet and hold teams accountable for the post-launch quality and reliability of what they ship.
• Lead an AI-native engineering team — raising both speed and the quality bar through modern, spec-driven development practices.
• Operate across functions and countries through influence and credibility, partnering with Product, Security, Fraud, and Compliance leaders.

What we're looking for

• Experience leading engineering at the multi-team level (20+ engineers, multiple managers reporting in) with direct accountability for production systems where downtime or error carries real consequences — payments, identity, security, fraud, or similar.
• A track record of building and raising the bar of an engineering team: hiring, leveling, developing strong engineers, and making the hard people calls.
• Hands-on ownership of reliability for a high-stakes system — fluent in SLOs and incident response, and able to describe structural changes made after major incidents.
• Experience in or close to a regulated environment (fintech, payments, banking, crypto, or similar), treating compliance as a first-class engineering requirement.
• Demonstrated ability to lead an AI-native team — changing how teams build with AI and showing the outcomes, not just adopting tools.
• Strong cross-functional leadership in a matrixed, multi-country organization.
• LATAM experience and Spanish or Portuguese are a strong plus.

Compensation & Benefits

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.