Engagement Manager
Role in brief
Tether Operations is hiring an Engagement Manager to lead tokenization projects for institutional clients. This role involves guiding clients through the integration process, from initial setup to production, and coordinating with various teams. Candidates with a background in technical account management or solutions engineering, and experience with APIs and system integrations, will find this role a good fit.
About the role
This Engagement Manager role focuses on leading tokenization projects for institutional clients. The primary responsibility is to manage the implementation journey, ensuring a smooth transition from contract signing to the issuance of tokens in production. This involves serving as the main technical and business contact for clients throughout the process.
The position requires significant coordination, working with internal teams, client representatives, and external partners to ensure project execution. A key aspect of the role is guiding clients through technical steps such as API documentation, sandbox testing, and user acceptance testing (UAT). The manager will also diagnose and resolve any integration issues clients encounter.
Success in this role means maintaining a high-quality knowledge base for implementation use cases and ensuring clients achieve seamless integration. The company emphasizes its global, remote team structure and its work in digital finance, particularly with its stablecoin, USDT, and digital asset tokenization services.
The annual salary for this position ranges from $60,000 to $200,000 USD.
Skills that matter here
- APIs: A strong understanding of APIs is required to guide clients through documentation and integration processes for tokenization projects.
- system integrations: Familiarity with system integrations is essential for ensuring seamless connectivity between client systems and Tether's tokenization services.
- Python: While not explicitly detailed, Python skills may be relevant for understanding or troubleshooting client integration scripts or tools.
- JavaScript: While not explicitly detailed, JavaScript skills may be relevant for understanding or troubleshooting client integration scripts or tools.
Who this role suits
- Someone with 3-6 years of experience in technical account management, solutions engineering, or project management.
- A person who excels at coordinating complex projects involving multiple internal and external stakeholders.
- An individual with strong communication skills who can serve as a primary technical and business contact.
- A professional who can diagnose and troubleshoot technical integration issues effectively.
From the employer
- Lead the implementation journey of tokenization projects for institutional clients.
- Act as the primary technical and business point of contact.
- Ensure seamless transition from contract signature to production token issuance.
- Coordinate execution across internal teams, client counterparts, and external partners.
- Guide clients through API documentation, sandbox testing, and UAT.
- Diagnose and troubleshoot client integration issues.
- Maintain an enterprise-grade knowledge base around implementation use cases.
- 3–6 years of experience in technical account management, solutions engineering, or project management.
- Strong understanding of APIs and system integrations.
- Excellent communication skills.
- Experience coordinating across multiple teams and external partners.
- English proficiency is mandatory.
- Familiarity with blockchain infrastructure or digital assets is a plus.
- Operate in a fully remote setup with flexible global collaboration.
- Opportunity to evolve into broader technical strategy or client success leadership roles.
- Competitive salary range of 60,000-200,000 USD per year.
Questions about this role
What is the remote work policy for this role?
This is a fully remote position, allowing for flexible global collaboration.
What is the seniority level expected for this role?
Candidates should have 3-6 years of experience in relevant fields such as technical account management, solutions engineering, or project management.
How can I apply for this position?
The job posting does not specify an application method, but typically applications are submitted through the company's website or a designated platform.