Sr. Staff Technical Program Manager - Hosted Infrastructure Operations

About the role

This role focuses on managing the full project lifecycle for hosted infrastructure operations, including both cloud and private customer environments. Responsibilities span from developing project charters and planning activities to tracking milestones through to completion. The successful candidate will ensure that operational and network support is consistently provided to these critical environments, maintaining stability and performance.

A key aspect of this position involves providing clear visibility and reporting on project status, potential risks, and essential information to management. This requires strong communication skills and the ability to synthesize complex technical details into understandable updates for various stakeholders. The role also contributes to continuous improvement by developing and refining operational processes, program templates, and comprehensive documentation to streamline workflows.

Success in this role means effectively coordinating communication across diverse teams, including system engineers, sales, and product development. This cross-functional collaboration is crucial for aligning efforts and ensuring that all parties are working towards common goals. The ideal candidate will have a proven ability to work collaboratively, fostering strong relationships to drive projects forward and achieve operational excellence.

The salary range for this position is between $140,000 and $200,000 USD.

Skills that matter here

• networking: This role requires experience in networking to provide operational and network support for customer environments.
• cloud operations: The position involves driving program management and operational support for cloud environments.
• infrastructure: Experience with infrastructure is necessary to manage and support hosted infrastructure operations.
• data center technologies: Familiarity with data center technologies is important for supporting private customer and vendor-hosted environments.
• Golang: While not explicitly detailed, Golang is listed as a skill, suggesting potential involvement in tools or automation within infrastructure operations.
• Python: Python is listed as a skill, indicating its use for scripting or automation within the technical program management context.

Who this role suits

• A person who thrives on managing complex technical projects from start to finish.
• Someone who excels at communicating technical information and project status to senior leadership.
• An individual who enjoys collaborating across different departments to achieve operational goals.
• A professional with a background in networking or cloud operations who is keen on process improvement.

From the employer

• Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure.
• Provide operational and network support to private customer and vendor-hosted environments.
• Deliver management-level visibility and reporting on project status, risks, and information.
• Develop and refine processes, program templates, and documentation.
• Coordinate cross-functional communication between system engineers, sales, and product teams.

• 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies.
• Proven ability to collaborate effectively with VP-level stakeholders.
• Experience working collaboratively across organizations with strong interpersonal skills.
• Bachelor's degree in Engineering, Computer Science, or Business.

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks.