Exchange Operations Specialist

About the role

This role involves maintaining and enhancing a digital asset trading platform to ensure speed and reliability for institutional clients. The specialist will support algorithmic trading paths, scale infrastructure for high transaction volumes, and implement security measures against unusual trade activity. Success means fostering client trust and business growth by keeping the trading environment optimal.

A key part of the job is acting as a liaison between sales teams, institutional clients, and the technology organization. This includes collaborating with product and engineering teams to integrate new features into the live trading environment. The specialist is also expected to identify and lead projects for operational improvements and automation, directly enhancing platform efficiency and reducing risk.

The position requires a data-driven approach to strategy, building dashboards and reports that connect technical metrics with business key performance indicators. These insights will help the executive team make informed decisions. Additionally, the specialist will work with finance, risk, legal, and compliance teams to ensure regulatory adherence and maintain strong governance across all exchange operations.

The anticipated base salary for this position ranges from $140,000 to $175,000, in addition to a discretionary annual target bonus and performance incentives.

Skills that matter here

• trading operations: This role requires experience in managing daily trading activities and support within financial or digital asset markets.
• electronic trading systems: The specialist will troubleshoot and manage complex cloud-based electronic trading systems, including diagnosing issues from system logs.
• FIX protocol: Proficiency with the Financial Information eXchange protocol is preferred for understanding and managing market data and trading communication.
• APIs: Familiarity with Application Programming Interfaces is preferred, indicating a technical understanding of how different systems communicate.
• market data infrastructure: Understanding of the systems that provide real-time market information is preferred for this role.
• risk management: The role involves collaborating with risk teams and understanding best practices to maintain market integrity.

Who this role suits

• A candidate with at least five years of experience, including two years in a trading operations or trade support management role.
• Someone with a strong background in trading, market structure, and the full order lifecycle, ideally with experience in FX, equities, or derivatives.
• An individual who is technically proficient, comfortable with system diagnostics, and capable of working with engineers to resolve issues.
• A critical thinker with a data-driven approach who thrives in dynamic, fast-paced environments.

From the employer

Responsibilities

• Exchange and Client Excellence: You will fine-tune the platform to make sure trading is fast and reliable, providing high-quality support for our institutional clients. By keeping the trading environment top-notch, you establish the trust from clients and grow our business.
• Trading Algorithm & Execution Support: Engineering low-latency algorithmic trading paths, scaling infrastructure to handle millions of transactions during market spikes, ensuring the trading algorithm can recover rapidly, and implementing security measures to detect unusual trade bursts.
• Be the Bridge Between Trading and Tech: Serve as a critical link between our sales teams, institutional clients, and technology organization. You will collaborate with Product and Engineering to support new products and features, ensuring they are seamlessly integrated into the live trading environment.
• Drive Strategic Optimization: This isn’t just about keeping the lights on. We want you to constantly hunt for opportunities to improve and automate. You will lead projects to enhance client workflows and operational processes, directly contributing to platform efficiency, risk reduction, and our ability to scale.
• Shape Business Strategy with Data: Build and maintain powerful dashboards and reports that correlate deep technical metrics with key business KPIs. Your insights will empower our executive team to make data-driven strategic decisions.
• Uphold Market Integrity: Work in close partnership with our Finance, Risk, Legal, and Compliance teams to navigate the complex regulatory landscape of digital assets, ensuring a robust governance structure is maintained across all exchange activities.

Experience & Qualifications

• Bachelor’s degree in Finance, Business, Technology or a related field.
• 5+ years of relevant experience with 2+ years in a trading operations, or trade support management role within digital assets, FinTech, or electronic trading.
• You have a strong background and deep understanding of trading, market structure, and the full order lifecycle.
• Experience in FX, equities, or derivatives is a huge plus.
• You are technically proficient and have hands-on experience managing and troubleshooting complex electronic trading systems running in the cloud. You are comfortable diving into system logs, diagnosing issues, and working with engineers to resolve them.
• Proficiency and understanding of the FIX protocol, APIs, and market data infrastructure is strongly preferred.
• Familiarity with risk management, digital asset custody solutions, KYC/AML and cyber-security best practices.
• Demonstrates strong critical thinking and a data-driven approach with an ability to thrive in a fast-paced, dynamic environment.

What We Offer

• Competitive compensation and benefits.
• The anticipated base salary for this position is $140,000 - $175,000 + discretionary annual target bonus + performance incentives/benefits. Offered salary will be reflective of job related knowledge, skills and commensurate experience.