Global Law Enforcement Operations Enablement Manager

About the role

In this role, you will collaborate with various teams to ensure efficient response operations to safety threats and criminal activities. You will be tasked with developing operational frameworks and performance oversight to enhance the effectiveness of global teams.

Success in this position involves monitoring key performance indicators and providing insights into operational gaps. You will work to improve processes and drive safety outcomes while maintaining compliance with relevant laws and standards.

The listed salary range reflects the base pay for the role, which may vary based on experience and other factors.

Who this role suits

• A professional with over 8 years of experience in data-driven operations, particularly in safety and compliance.
• Someone who has a proven track record in building operational frameworks and managing complex programs.
• An individual who excels in communication and can present complex information clearly to senior leadership.
• A collaborative team player who thrives in fast-paced environments and prioritizes safety.

From the employer

A Typical Day:

• Work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development delivering fast, accurate and efficient response operations.
• Enable consistent delivery across a globally distributed team under universal standards, workflows and performance management.

Program Facilitation:

• Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance.
• Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
• Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigating emerging threats.

Metrics, Reporting & Operational Performance:

• Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
• Surface performance trends and risk posture to leadership on a regular cadence.
• Support the Global Director LEOps in monitoring performance across the team.

Thought Leadership:

• Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations develop options to mitigate them.
• Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk.

Your Expertise:

• 8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development.
• A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety.
• Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes, not just operated within existing ones.
• Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities.
• Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership.
• Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones.
• Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely.
• Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority.
• Demonstrable commitment to Airbnb's core values.

Your Location:

• This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
• While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.

How We'll Take Care of You:

• Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.
• The base pay range is subject to change and may be modified in the future.
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.