Role in brief
Airbnb is seeking a Market Manager to enhance host success in British Columbia and Alberta. The role involves building partnerships, managing accounts, and leveraging data analysis. Candidates with extensive sales and account management experience should apply.
✓ Direct apply: you message the hiring person by email. No ATS.
About the role
In this role, you will focus on driving host success by managing partner relationships and optimizing listings in British Columbia and Alberta. Your responsibilities will include analyzing market data to identify sales opportunities and providing support to professional hosts.
You will collaborate with various teams within Airbnb to ensure market success while representing the company at external meetings and industry conferences. Your expertise in account management and sales will be crucial in developing strong partnerships and achieving sales goals.
The salary range for this position is between $67,000 and $80,000, which reflects the competitive pay in the industry.
Skills that matter here
- sales: This role requires a strong sales background to manage accounts and exceed sales goals.
- account management: Account management skills are essential for building and maintaining partner relationships.
- data analysis: Data analysis is used to identify strategic opportunities for increasing sales.
- CRM software: Proficiency in CRM software, especially Salesforce, is necessary for managing leads and opportunities.
- partner support: Providing exceptional support to partners is a key responsibility of this position.
- communication: Excellent communication skills are vital for engaging with hosts and stakeholders.
Who this role suits
- A seasoned professional with over 6 years in sales and account management.
- Someone who is self-motivated and resourceful, capable of working independently.
- A data-driven individual who can translate insights into actionable strategies.
- An effective communicator who can build strong relationships with partners.
From the employer
Responsibilities
- Build and manage partner relationships within assigned territory
- Directly manage accounts to meet and exceed quarterly/annual sales goals
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Prospect and onboard new, high quality supply in your assigned geography
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
- Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
- Educate clients on all significant product changes, and cascade feedback on product and policy to the relevant internal stakeholders
- Hold regular optimization calls and business reviews with your partners
- Develop strong and long lasting partnerships
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.
Requirements
- 6+ years of experience in new sales, account management, and partner support
- Fluency in English required; special consideration for bilingual in Mandarin or Cantonese
- 2+ years of tech/travel industry experience is a plus
- Proven track record of effectively working a leads pipeline and a book of business
- Proficient quantitative skills and proven ability to interpret and apply data
- Ability to work at both strategic and tactical levels
- Proven experience working cross-functionally
- Excellent communication and presentation skills
- Charismatic self-starter who is resourceful and self-sufficient
- Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
- Based in either British Columbia or Alberta, and must be willing to regularly travel to your assigned territory.
Conditions
- Base pay range: $91,000 — $107,000 CAD annually
- May be eligible for bonus, equity, benefits, and Employee Travel Credits
- Remote eligible position with occasional work at an Airbnb office or attendance at offsites.
Questions about this role
Is this position remote?
Yes, this is a remote position with occasional travel to the assigned territory.
What are the salary details?
The salary range for this role is between $67,000 and $80,000.
What skills are required for this role?
Candidates should have experience in sales, account management, data analysis, and CRM software, particularly Salesforce.
✓ Direct apply: you message the hiring person by email. No ATS.