High Potential Program - IT Support

About the role

This program is designed for individuals to gain hands-on experience in IT support within a rapidly expanding B2B cloud company. Participants will address real-world challenges, contribute to the company's growth, and receive one-on-one mentorship from experienced tech leaders. The initial phase focuses on learning internal IT infrastructure and compliance requirements, building essential IT support skills.

After initial training, the role involves practical project work across several core areas. This includes serving as the primary contact for internal IT requests, managing employee hardware assets, and assisting the engineering team with user account and access permissions. A key responsibility also involves maintaining and documenting internal IT infrastructure, tools, and processes to meet compliance standards.

The program emphasizes leadership development, encouraging participants to identify and resolve recurring technical issues to drive continuous improvement. Successful completion of the program can lead to a full-time position, offering a clear path for career advancement within the company. The program aims to develop individuals into impactful contributors and company ambassadors.

The estimated annual salary for this position ranges from $87,500 to $154,500.

Skills that matter here

• IT support: This role involves being the first point of contact for internal IT requests, covering hardware, software, accounts, and connectivity.
• cloud computing: The company operates in the cloud computing sector, providing context for the IT infrastructure and services supported.
• AI: The company's solutions are optimized for AI workloads, and the role involves curiosity about AI tools to streamline internal operations.
• Linux: The role requires comfort working across Linux environments for internal IT support.
• macOS: The role requires comfort working across macOS environments and managing macOS devices for employees.
• Python: Prior experience with Python scripting is a beneficial skill for this role, potentially for automation tasks.

Who this role suits

• You are a natural problem-solver who takes initiative rather than waiting for others to address issues.
• You are structured, reliable, and communicate clearly, making you a dependable team member.
• You have a genuine interest in AI tools and automation for improving internal operations.
• You are comfortable working with various operating systems, including Linux, macOS, and Windows.

From the employer

What You Will Do

• Solve problems! Dive into real-world projects from day one, addressing dynamic challenges and contributing to the company’s growth.
• Onboarding & Training (Months 1–2): Receive one-on-one mentorship and weekly feedback from seasoned tech leaders. Learn the company’s internal IT infrastructure, compliance requirements, and build your essential IT support toolkit.
• Project Immersion (Months 3–4): Working closely with the Engineering Team, you will dive into hands-on projects across four core areas:
• Helpdesk & Support: Be the first point of contact for internal IT requests and support tickets - covering hardware, software, accounts, and connectivity.
• Asset Management: Own end-to-end asset management for employee equipment, including devices (macOS/Windows) and monitors.
• Access & Permissions: Support the Engineering Team with user account and access permission management.
• Documentation & Compliance: Maintain and document our internal IT infrastructure, tools, and processes in line with our compliance and certification requirements.
• Leadership Excellence & Impact (Months 5–6): Lead impactful projects demonstrating your growth on your journey to become a global ambassador of the company. Identify recurring issues and proactively suggest or implement fixes, driving continuous improvement across the company’s technical operations.

What You Bring

• Currently enrolled in or recently graduated from a program in Computer Science, Business Informatics, IT Management, or possess equivalent practical knowledge.
• A natural problem-solver - you don’t wait for someone else to fix it.
• Structured, reliable, and communicative - someone the team can count on.
• Genuine curiosity about AI tools and automation and how they can streamline internal operations.
• Comfortable working across Linux, macOS, and Windows environments.
• Fluent in English; German is a plus.
• Nice to have: Prior experience with scripting (Python, bash), MDM tools or AI workflow automation platforms (e.g. Make, Zapier, n8n).

What We Offer

• Comprehensive Training: Learn extensively with direct feedback from up to the founders, with the program designed to explore potential full-time employment following its completion.
• Mentorship and Development: Benefit from one-on-one mentorship and personalized coaching. You will have a senior leader directly assigned as your mentor to guide you throughout the program.
• Practical Experience: Get involved in real projects from day one, collaborating with teams across the company on initiatives that actually matter.
• Community and Networking: Participate in monthly collaborative meetup weeks with cool team events and build a robust professional network.
• Career Advancement: Successful completion of the program opens the door to a full-time position.
• Additional Perks: Great office in a trendy location, free healthy brain food, a canteen and subsidized premium gym membership.