Role in brief
Brave is seeking a Senior IT Support Engineer to manage and resolve technical issues across various operating systems and applications for its global team. This role involves maintaining IT infrastructure, ensuring security compliance, and developing documentation. It suits an experienced IT professional with strong diagnostic and communication skills, who is adept at supporting a remote workforce and contributing to privacy-focused technology.
About the role
As a Senior IT Support Engineer at Brave, you will be responsible for diagnosing and resolving complex technical issues spanning software, hardware, and networking, with a focus on MacOS, Windows, and Linux environments. Your daily tasks will include providing A/V support, managing user accounts for onboarding and offboarding, and overseeing hardware and software inventory. This role requires a hands-on approach to maintaining operational efficiency and supporting a distributed team.
A key aspect of this position involves contributing to Brave's security posture. You will conduct security reviews of vendors, respond to security inquiries, and maintain asset management systems. The role also emphasizes creating clear documentation, such as runbooks and knowledge base articles, to streamline processes and empower users. Success in this role means ensuring reliable IT services and robust security for a global workforce.
This role is integral to supporting a company dedicated to online privacy, offering the chance to work with a team focused on innovation. You will build workflows and automations to improve internal processes, requiring both technical expertise and organizational skills. The ideal candidate will thrive in a dynamic environment, providing excellent customer service while contributing to a mission-driven organization.
The salary for this position ranges from $125,000 to $145,000 USD annually.
Skills that matter here
- MacOS: You will diagnose and solve complex software, hardware, and networking issues on MacOS.
- Windows: You will diagnose and solve complex software, hardware, and networking issues on Windows.
- Linux: You will diagnose and solve complex software, hardware, and networking issues on Linux.
- Google Workspace: You will manage user accounts and access permissions using Google Workspace Admin.
- Slack: You will utilize Slack and other SAAS tools for communication and support within the company.
- AI tooling: You will manage AI tools such as Claude, Gemini, and OpenAI to support company operations.
Who this role suits
- Someone who enjoys solving intricate technical problems across diverse operating systems.
- A professional who is meticulous about documentation and process improvement.
- An individual with strong communication skills, able to explain technical concepts clearly to non-technical staff.
- A candidate who values contributing to a company focused on user privacy and security.
From the employer
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- Highly competitive salaries & benefits, and generous home-office stipends.
- Annual company wide get together, in fun locations.
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper-growth company, and revolutionize the web.
- Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
Questions about this role
What is the remote work policy for this role?
This is a fully remote position.
What level of experience is required for this position?
This is a senior-level role.
What are the key technical skills needed for this job?
Key technical skills include experience with MacOS, Windows, Linux, Google Workspace, Slack, GitHub, 1Password, and AI tooling, along with corporate security controls like SOC 2.