IDM Analyst

About the role

This role focuses on maintaining the operational efficiency of N26's workforce management. The IDM Analyst will be responsible for ensuring network staffing levels are consistently met, from initial scheduling through to daily adjustments. A key part of the job involves supporting service desk tickets and managing WFM emails to adhere to agreed-upon service level agreements.

The analyst will also regularly review existing processes, providing feedback and suggestions for optimization and improvement. Clear and concise communication, both oral and written, is essential to convey solutions effectively within a business context. This position requires someone who can adapt to change and maintain a positive approach in challenging situations.

Success in this role means contributing to a collaborative team culture while ensuring that workforce processes run smoothly and efficiently. The ideal candidate will use their analytical skills to identify areas for improvement and implement solutions that enhance operational performance, ultimately supporting N26's goal of providing a seamless digital banking experience to its 7 million customers.

The annual salary for this position ranges from $19,250 to $33,000.

Skills that matter here

• advanced spreadsheets: This skill is used for data analysis and management within workforce processes.
• SQL: This skill can be used for querying and analyzing data to support workforce management tasks.
• Python: This skill can be used for automating tasks or performing more complex data analysis in workforce management.

Who this role suits

• Someone who thrives on maintaining operational efficiency and meeting targets.
• A person who communicates clearly and can present technical information to various audiences.
• An individual who embraces change and approaches challenges with resilience.
• A candidate who enjoys contributing to team culture and process optimization.

From the employer

In your next challenge, you will:

• Maintain network staffing within threshold from scheduling handover through to network intraweek and intraday steering.
• Ensure all service desk tickets and WFM emails are supported within agreed SLA.
• Regular process review providing feedback and suggestions on how to improve & optimise.
• Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
• Contribute to the culture of the team to create an innovative and collaborative environment.

What you’ll need to be successful:

• Embrace and adapt to change with a positive, resilient approach to challenging situations.
• Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff.
• English language proficiency is a must, additional languages relevant to our markets are a plus.
• Experience with advanced Spreadsheets (excel or google).
• SQL and/or Python or similar language is a plus but not essential.
• 3 years of experience in either Workforce Management or Intra-Day Management roles is a plus but not essential.
• Experienced in working with workforce management technologies, ideally Teleopti, is a plus but not essential.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.