Role in brief
Lido seeks an IT Manager with over five years of IT support or management experience, preferably in a remote setting. This role involves overseeing IT operations, managing a support team, and ensuring seamless technical functionality across the organization. Ideal for a candidate who thrives in a distributed work environment and can manage diverse IT responsibilities.
About the role
This IT Manager position focuses on maintaining the technical infrastructure and support systems for a remote-first organization. The role requires strong troubleshooting skills across various operating systems, end-user devices, productivity tools, and SaaS platforms. A key aspect is addressing access-related issues and ensuring robust connectivity for a distributed workforce, including understanding VPNs, DNS, and IP configurations.
The manager will be responsible for coordinating an internal IT function or service desk, guiding a support team, and managing multiple IT projects. This includes vendor management, from procurement and renewals to performance and cost optimization. The role also involves collaborating with other technical teams like DevOps, SecOps, infrastructure, and security to resolve complex, cross-functional issues.
Success in this role means effectively translating technical problems into clear guidance for stakeholders, designing IT policies and processes, and managing operational reporting. The IT Manager will also handle budget management, risk assessment, and mitigation, ensuring the organization's IT operations are efficient, secure, and cost-effective. The ability to prioritize work and drive projects to completion is essential.
The compensation for this role ranges from $105,000 to $165,000 annually.
Skills that matter here
- IT support: The role requires a background in IT support to effectively troubleshoot and resolve technical issues for a remote workforce.
- SaaS platforms: Experience with SaaS platforms is needed for managing and troubleshooting various productivity and access tools used by the organization.
- Vendor management: This skill is crucial for handling procurement, renewals, performance, and cost optimization with IT service providers.
- Networking fundamentals: An understanding of networking is necessary to address connectivity issues, including VPNs, DNS, and IP configurations for remote setups.
- Device management: Proficiency in device management ensures effective oversight and support for end-user hardware in a distributed environment.
- IT administration tools: Familiarity with these tools is essential for managing IT operations and ensuring smooth technical functionality across the organization.
Who this role suits
- A candidate who is comfortable working in a remote-first or distributed organizational structure.
- Someone who can effectively manage and prioritize multiple IT projects and initiatives simultaneously.
- An individual with strong communication skills, capable of explaining technical issues to non-technical stakeholders.
- A person who can take ownership of IT operations, from troubleshooting to budget and risk management.
From the employer
Requirements
- 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
- Experience managing or coordinating a support team, service desk, or internal IT function.
- Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
- Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
- Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
- Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
- Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
- Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
- Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.
- Experience with IT policies, support documentation, process design, and operational reporting.
- Budget management, risk assessment, and mitigation experience.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred.
Key Factors
- Remote contribution
- Competitive compensation
- Flexible schedule
- Support for education, including language and professional growth courses
- Equipment and co-working reimbursement
- Opportunities to attend overseas conferences and ecosystem events
Questions about this role
What is the remote work policy for this role?
This is a remote position, and the company offers flexible scheduling for remote contributions.
What level of experience is required for this position?
Candidates should have at least five years of experience in IT support, operations, or management.
What are the key responsibilities of this IT Manager role?
The role involves managing IT support, overseeing technical operations, vendor management, project prioritization, and collaborating with other technical teams.