IT Manager

About the role

This role focuses on leading IT operations and support for a remote-first organization. The IT Manager will be responsible for troubleshooting a wide range of technical issues, from operating systems and end-user devices to SaaS platforms and access problems. Success in this position requires a strong understanding of networking fundamentals, including VPNs and DNS, to ensure seamless remote connectivity for the team.

A key aspect of this role involves managing or coordinating an internal IT function or support team. The manager will also handle vendor relationships, which includes procurement, contract renewals, and performance optimization. This position requires someone who can effectively manage multiple projects, prioritize tasks, and ensure their completion, while also working with other technical teams like DevOps and SecOps to resolve cross-functional issues.

The ideal candidate will demonstrate proficiency across various IT domains, including operating systems, APIs, and device management tools. They will also be involved in developing IT policies, creating support documentation, and designing operational processes. Experience with budget management, risk assessment, and mitigation is also important, contributing to the overall stability and efficiency of the IT infrastructure.

The annual salary for this position ranges from $105,000 to $165,000 USD.

Skills that matter here

• IT support, IT operations, or IT management: This role requires at least five years of experience in these areas, with a preference for backgrounds in remote-first organizations.
• Troubleshooting: The manager will diagnose and resolve issues across operating systems, end-user devices, productivity tools, and SaaS platforms.
• Networking fundamentals: Understanding VPNs, DNS, IP configuration, and connectivity issues is essential for supporting a remote workforce.
• Vendor management: Responsibilities include procurement, renewals, performance management, and cost optimization for IT vendors.
• Project management: The role involves managing multiple projects simultaneously, prioritizing tasks, and ensuring their successful completion.
• Communication and stakeholder management: The manager must translate technical issues into clear guidance and effectively interact with various stakeholders.

Who this role suits

• Someone with a proven track record of leading IT functions in distributed or remote settings.
• An individual who excels at diagnosing and resolving a broad spectrum of technical challenges.
• A person capable of managing multiple priorities and driving projects to completion.
• A professional who can effectively communicate complex technical information to diverse audiences.

From the employer

Requirements

• 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
• Experience managing or coordinating a support team, service desk, or internal IT function.
• Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
• Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
• Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
• Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
• Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
• Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
• Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.
• Experience with IT policies, support documentation, process design, and operational reporting.
• Budget management, risk assessment, and mitigation experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred.

Key Factors

• Remote contribution
• Competitive compensation
• Flexible schedule
• Support for education, including language and professional growth courses
• Equipment and co-working reimbursement
• Opportunities to attend overseas conferences and ecosystem events