IT Support Manager

About the role

This role focuses on leading IT operations and ensuring technology runs smoothly across the company. You will be responsible for handling daily IT needs for employees, addressing escalated helpdesk requests, and managing the full lifecycle of hardware and software for onboarding and offboarding. A key aspect of the position involves providing technical support for live events.

A significant part of the work includes integrating IT systems from newly acquired companies into a consistent ecosystem. This requires a strategic approach to unify diverse technologies. You will also be tasked with maintaining the security and reliability of the office IT infrastructure, ensuring all systems operate effectively.

Success in this position means consistently providing reliable IT support, efficiently resolving technical issues, and seamlessly integrating new IT stacks. You will contribute to a unified and secure technological environment, enabling other teams to function without interruption. The role operates within small, independent teams, emphasizing collaboration and individual contribution.

The salary for this position ranges from $27,000 to $45,000 annually.

Who this role suits

• Someone who enjoys solving complex technical problems and can triage support requests effectively.
• An individual with a strong drive to lead IT initiatives and integrate diverse systems.
• A team player who actively supports colleagues and collaborates on IT solutions.
• A professional who can manage IT infrastructure securely and reliably for an office environment.

From the employer

• Support Spooners with day-to-day IT needs, triaging and resolving escalated helpdesk requests.
• Lead the integration of IT stacks from newly acquired companies into a unified ecosystem.
• Keep the office IT infrastructure running securely and reliably.
• Manage hardware and software onboarding and offboarding.
• Provide technical support for live events.

• Reasoning ability to solve complex problems.
• Drive and ambition in your work.
• Team spirit and willingness to support others.
• Proficiency in English.
• Proficiency in the local office language (Italian, Polish, or Spanish).

• Incredibly talented, entrepreneurial teams.
• Exceptional opportunity for growth.
• Competitive pay and access to equity in the company.
• Flexible hours and remote working.
• Unlimited backing for learning and training.
• Top-of-the-market health insurance.
• Rich relocation package and generous parental support.
• Yearly retreat to a stunning location.