Remote
$110k–$130k
senior
2 months ago
full-time
quality 8.2/10
- Design tier-based CX skill progression.
- Establish certification standards tied to escalation authority.
- Administer and optimize Docebo LMS.
- Translate QA trends into structured training programs.
- Standardize training across Rain and Horatio.
- 7+ years in Learning & Development, CX Enablement, or Technical Training.
- Experience implementing and administering Docebo (or comparable LMS).
- Experience designing certification frameworks tied to performance metrics.
- Experience working with BPO environments.
- Unlimited time off with a minimum of 10 days required.
- Flexible working environment.
- Comprehensive health, dental, and vision plans.
- 401(k) with a 4% company match.
- Equity option plan.
- Health and wellness spending support.
- Team summits and off-sites.
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