Role in brief
Rain, a company focused on stablecoin payment infrastructure, seeks a Senior Learning & Development Team Lead. This role involves creating and managing customer experience training programs, establishing certification standards, and optimizing the LMS. It is suited for an experienced L&D professional with a background in CX enablement and BPO environments.
About the role
This position centers on developing a scalable learning infrastructure for customer experience teams. The work includes designing skill progression frameworks and setting certification standards that link to escalation authority. A key aspect is translating quality assurance trends into structured training, ensuring consistent learning across internal teams and external partners.
The role requires administering and optimizing the Docebo Learning Management System. Success in this position means establishing clear training pathways that enhance customer support capabilities and maintain uniform standards. The individual will be responsible for the overall effectiveness and reach of the CX learning programs.
The team context involves working within Rain, a company that provides stablecoin payment infrastructure for various financial applications. The role also extends to standardizing training across Horatio, indicating collaboration with a business process outsourcing (BPO) partner. This requires an understanding of how to implement training solutions in diverse operational settings.
The salary for this position ranges from $110,000 to $130,000 annually.
Skills that matter here
- Docebo: This role requires direct experience in implementing and administering the Docebo Learning Management System.
- LMS: The position involves managing and optimizing a Learning Management System to deliver training programs.
Who this role suits
- Someone with over seven years of experience in Learning & Development or CX Enablement.
- An individual who has previously designed certification frameworks tied to performance metrics.
- A professional comfortable working with Business Process Outsourcing (BPO) environments.
- A person capable of translating quality assurance data into actionable training initiatives.
From the employer
- Design tier-based CX skill progression.
- Establish certification standards tied to escalation authority.
- Administer and optimize Docebo LMS.
- Translate QA trends into structured training programs.
- Standardize training across Rain and Horatio.
- 7+ years in Learning & Development, CX Enablement, or Technical Training.
- Experience implementing and administering Docebo (or comparable LMS).
- Experience designing certification frameworks tied to performance metrics.
- Experience working with BPO environments.
- Unlimited time off with a minimum of 10 days required.
- Flexible working environment.
- Comprehensive health, dental, and vision plans.
- 401(k) with a 4% company match.
- Equity option plan.
- Health and wellness spending support.
- Team summits and off-sites.
Questions about this role
What is the remote work policy for this role?
This is a fully remote position.
What is the seniority level for this position?
This is a senior-level role.
What skills are required for this position?
Candidates should have experience with Docebo or a comparable LMS, and expertise in designing certification frameworks and working in BPO environments.