Learning & Development Team Lead

Remote $110k–$130k senior 2 months ago full-time quality 8.2/10
DoceboLMS
  • Design tier-based CX skill progression.
  • Establish certification standards tied to escalation authority.
  • Administer and optimize Docebo LMS.
  • Translate QA trends into structured training programs.
  • Standardize training across Rain and Horatio.
  • 7+ years in Learning & Development, CX Enablement, or Technical Training.
  • Experience implementing and administering Docebo (or comparable LMS).
  • Experience designing certification frameworks tied to performance metrics.
  • Experience working with BPO environments.
  • Unlimited time off with a minimum of 10 days required.
  • Flexible working environment.
  • Comprehensive health, dental, and vision plans.
  • 401(k) with a 4% company match.
  • Equity option plan.
  • Health and wellness spending support.
  • Team summits and off-sites.

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