Loan Administrator

About the role

This role focuses on the administrative tasks following the closing of mortgage and home equity line of credit (HELOC) loans. Responsibilities include handling various documents such as assignments of mortgage, power of attorney forms, and tax affidavits, as well as managing recording exceptions and lien releases. The position requires independent work to prioritize tasks based on investor deadlines and closing dates, ensuring all paperwork is accurate and compliant.

A key aspect of this position is providing customer service to both internal and external stakeholders, ensuring a smooth post-closing experience. The administrator will also contribute to process improvements, seeking opportunities to digitize and automate workflows. This involves collaborating with vendors and cross-functional teams to resolve issues and manage the onboarding and offboarding of loans.

Success in this role means efficiently managing a large pipeline of loans, addressing defects, and ensuring timely and accurate processing of all required documentation. The individual will monitor recording stage audits, conduct prepurchase reviews of loan documents, and handle curative efforts to correct any errors. This work supports Figure's mission to transform capital markets through blockchain technology.

The compensation for this role is an hourly rate ranging from $22 to $25, with a potential 15% monthly bonus target.

Skills that matter here

• administrative experience: This role requires prior experience in administrative tasks, particularly those involving document management and process execution.
• customer-facing experience: The position involves direct interaction with both internal teams and external customers, necessitating strong service skills.
• organizational skills: The ability to manage a large pipeline of loans and prioritize tasks effectively is crucial for this role.
• analytical skills: This role involves identifying and implementing improvements to existing processes, with a focus on digitization and automation.
• G-Suite (Docs, Sheets, Slides): Proficiency in G-Suite applications is necessary for managing information and collaborating with team members.
• Google Drive: The role requires using Google Drive for document storage, sharing, and team collaboration.

Who this role suits

• Someone who thrives in a fast-paced, startup environment with minimal direct supervision.
• An individual who is proactive in identifying and implementing process improvements.
• A person with strong attention to detail, capable of managing complex documentation and deadlines.
• Someone who excels at clear and professional communication with diverse teams and external parties.

From the employer

What You’ll Do

• Partner with customer operations and processing to ensure a smooth post close mortgage process
• Provide exceptional customer service to both internal and external customers
• Be process focused and continuously look for opportunities for improvements and efficiencies
• Work independently to prioritize work based on investor delivery expiration and closing dates
• Handle tasks such as printing, signing, notarizing, and recording relevant documents
• Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
• Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
• Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
• Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors.
• Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions.
• Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps.
• Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders.
• Process documents for closing appointments as necessary
• Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant.
• Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs.
• Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance.
• Oversee the process for FNMA loan delivery and MERS registration
• Perform additional duties as assigned to support the team and company operations

What We Look For

• 1+ year of administrative and/ or customer-facing experience
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
• Exceptional customer service skills to work with external customers
• Ability to organize and manage a large pipeline of loans
• Analytical skills and drive to look for process improvements and ways to digitize and automate processes
• Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.

Salary

• Compensation Range: $22/hr with the potential to earn up to $25/hr in your first 6 months depending on performance
• 15% bonus target, paid monthly

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement