Role in brief
Coinbase is seeking a Concierge Specialist III to enhance relationships with high-value customers. This remote role involves onboarding new clients and ensuring they effectively use Coinbase products. Candidates with customer management experience and knowledge of blockchain should apply.
✓ Direct apply: you message the hiring person by email. No ATS.
About the role
In the role of Concierge Specialist III at Coinbase, you will focus on building and maintaining relationships with high-value customers. Your responsibilities will include onboarding new clients, proactively monitoring accounts for issues, and driving the adoption of various Coinbase features.
You will work closely with internal teams to resolve complex customer issues and represent the voice of the customer within the organization. Success in this position is measured by customer satisfaction and the ability to manage multiple accounts effectively.
The target annual base salary ranges from $52,000 to $88,000, with potential for additional compensation through equity and bonuses.
Skills that matter here
- blockchain: A foundational knowledge of blockchain is necessary to assist customers effectively.
- cryptocurrency: Understanding cryptocurrency concepts is essential for advising clients.
- customer management: This role requires strong skills in managing customer relationships and expectations.
- account management: You will be responsible for overseeing multiple customer accounts.
- client advisory: Providing advice and support to clients is a key aspect of the position.
- Google Suite: Proficiency in Google Suite is required for daily tasks and communication.
Who this role suits
- Someone with a background in customer or account management.
- A person who thrives in fast-paced and high-pressure environments.
- An individual who is proactive and can manage multiple priorities.
- A collaborative team player who communicates effectively across departments.
From the employer
- Own and deepen relationships with a portfolio of high-value Consumer customers.
- Lead end-to-end onboarding for new customers.
- Monitor customer accounts proactively to identify potential issues.
- Drive adoption of Coinbase features and products.
- Partner across internal teams to resolve complex issues.
- Represent the voice of the customer across the organization.
- 2+ years in an enterprise customer management, account management, or client advisory role.
- Foundational knowledge of blockchain, cryptocurrency, staking, and custody concepts.
- Proficiency with Google Suite and CRM or support tooling.
- Proven ability to manage competing priorities across multiple customer accounts.
- Track record of cross-functional collaboration.
- Utilizes generative AI responsibly.
- Target annual base salary: €53,100.
- Total compensation may include equity and bonus eligibility and benefits (including medical, dental, and vision).
Questions about this role
Is this position remote?
Yes, this role is fully remote.
What is the experience requirement for this role?
Candidates should have at least 2 years of experience in customer management or a related field.
How can I apply for this position?
You can apply through the Coinbase careers website.
✓ Direct apply: you message the hiring person by email. No ATS.