NOC Engineer
Role in brief
Conversant Group is seeking a NOC Engineer to manage incident response and maintenance in a fully remote capacity. Ideal candidates have 1-3 years of IT experience and relevant certifications.
About the role
As a NOC Engineer at Conversant Group, you will focus on incident response and maintenance, ensuring the smooth operation of Managed Services Solutions. You will work remotely, collaborating with clients and colleagues to enhance service support and resolve technical issues.
This middle-level position requires a solid understanding of IT practices and familiarity with ticketing systems. Success in this role involves not only technical proficiency but also effective communication and collaboration within a dynamic and innovative team environment.
The salary range for this position is between $80,500 and $138,000, reflecting the competitive nature of the role.
Skills that matter here
- Information Technology: This role requires a foundational understanding of IT to effectively manage incidents and maintenance tasks.
- Managed Services: Experience in Managed Services is crucial for responding to incidents and maintaining service quality.
- VMware: Familiarity with VMware is essential for implementing updates and resolving technical issues.
- Microsoft: Knowledge of Microsoft systems is necessary for maintaining supported software and hardware.
- CompTIA: Technical certifications from CompTIA are important for validating your IT expertise in this role.
Who this role suits
- Candidates should have a background in Information Technology and preferably experience in Managed Services.
- A proactive approach to problem-solving and a collaborative mindset will help you thrive.
- Flexibility and adaptability in a remote work environment are essential.
- Strong communication skills are important for effective collaboration with clients and team members.
From the employer
- Implement updates and patching to supported software and hardware systems
- Resolve maintenance related technical issues
- Maintain a general understanding of Conversant Group Products & Services
- Obtain and Maintain Select Vendor Engineer Certifications
- Follow best practices and standard operating procedures
- Provide feedback on how to improve supportability of our services
- Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services
- 1-3 years of Information Technology work experience, preferably in Managed Services
- Understanding of ticketing systems and time management
- Technical Degree in Information Technology, related field, or equivalent work history
- Technical certifications in VMware, Microsoft, CompTIA, etc.
- Experience working for and within IT for the Legal Industry
- Dynamic, innovative work environment
- Internal and external learning & development opportunities, including career advancement
- Scheduled & flexible PTO programs
- Family friendly programs- Care packages
- Regular team building events
- Competitive compensation & benefits including:
- Private health insurance
- Mental health and wellness programmes
- Company-matched pension scheme
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Questions about this role
Is this position remote?
Yes, this role is 100% remote.
What level of experience is required?
Candidates should have 1-3 years of experience in Information Technology, ideally in Managed Services.
How do I apply for this position?
You can apply through the Conversant Group website.