Practice Manager - EHS

About the role

As a Practice Manager at Veeva Systems, you will lead a high-performing team dedicated to driving customer success in the Environmental Health & Safety domain. Your role involves managing team growth, ensuring operational efficiency, and establishing effective project delivery methodologies.

You will collaborate across various departments to support customer outcomes and address any operational challenges. Success in this role is defined by your ability to foster a strong team culture, streamline implementation processes, and maintain high standards of service delivery.

The salary range for this role is between $51,750 and $86,250, depending on experience and location.

Who this role suits

• A candidate with a strong background in enterprise consulting and EHS.
• Someone who has a proven track record in people management and team leadership.
• An individual who is proactive in identifying and resolving operational challenges.
• A professional who values collaboration and is comfortable navigating complex customer interactions.

From the employer

What You'll Do:

• Build & Lead a High-Performing Team: Recruit, onboard, coach, and retain top external talent and high-potential internal talent. Manage team capacity, staffing, and career growth.
• Services Delivery Leadership: Serve as a Services Delivery Lead for key customer engagements (up to 25% of time engaging with customers as an executive resource).
• Drive Implementation Excellence: Establish prescriptive scoping and project delivery methodologies for EHS implementations to simplify the customer experience.
• Practice Evolution & Innovation: Serve as a collaborative leader on the Services leadership team, actively identifying opportunities for delivery automation, practice evolution, and tech-enabled consulting.
• Cross-Functional Collaboration: Build deep internal networks across Sales, Strategy, Product Management, and Customer Success Managers (CSMs) to champion customer outcomes and ensure smooth handoffs.
• Operational Accountability: Drive individual and team accountability. Proactively identify delivery risks, bottleneck issues, and operational gaps (Care, Notice, Act), taking direct action to correct them.
• Escalation Management: Serve as a trusted executive escalation point, handling complex customer conversations with humility and quiet confidence.

Requirements:

• Domain Depth: Deep understanding of the Environmental Health & Safety (EHS) domain, operational risk, and regulatory compliance workflows.
• Enterprise Consulting Experience: 8+ years of experience delivering enterprise cloud implementations at a software vendor or consulting firm.
• People Leadership Scale: 4+ years of direct people management experience leading software implementation consultants or technical teams.
• Implementation Excellence Track Record: Proven experience driving operational efficiency, resource management, and standardized delivery methodologies.
• Travel: Ability to travel up to 25% of the time.

Perks & Benefits:

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation:

• Base pay: $100,000 - $200,000. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.